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  • Change and Reset Password [multiple]
    This article will instruct you on how to change your password via PS4, PS3, PS Vita, or PC. Choose the answer from the left-hand column that matches your situation, and then look to the right to see if you're...
  • PS4: Error Codes [PS4™ system]
    This article provides descriptions and actions for certain PS4 error codes. Press Ctrl F to bring up a search box in your browser. Then enter the error code you're looking for. If your code is not listed, please...
  • Upgrade PS4 HDD [PS4™ system]
    This article explains how to upgrade your PlayStation®4's Hard Disk Drive (HDD). Supported HDD Only the following type of hard disk drive (HDD) is officially supported with the PS4: 2.5 inch internal type...
  • PS4: Safe Mode [PS4™ system]
    If you are having trouble starting your PlayStation®4, Safe Mode allows you to start the PS4™ with the minimum required functionality. Once in Safe Mode, there several menu options that may help you correct issues...
  • Activate / Deactivate a System on the PlayStation®Network [PlayStation®Network]
    This article explains how to activate or deactivate a PlayStation system. The entire process has been streamlined for the PlayStation 4, so please refer to our article on activating/deactivating a Primary PS4 for...
  • Deactivate Consoles Via PC/Website [PlayStation®Network]
    Deactivating All Consoles Note: Once you have performed this deactivation you will be unable to repeat it for 6 months . Log-in to your Sony Entertainment Network account at...
  • Safe Mode on PS3 [PS3™ system]
    Safe mode is a feature for starting the PS3 with the "minimum required functionality" if the system is no longer able to start up normally. By starting up the system in safe mode, then executing a menu option, you...
PlayStation® Protection Plan W05FY14