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Most Popular Solutions

  • Change and Reset Password [multiple]
    This article will instruct you on how to change your password via PS4, PS3, PS Vita, or PC. Choose the answer from the left-hand column that matches your situation, and then look to the right to see if you're...
  • PlayStation Heroes App Help [PS4™ system]
    If you pre-ordered or downloaded the PlayStation Heroes App on or before Tuesday, February 24, please follow the steps below to launch the app. From the [Settings] menu select [PSN] and choose the [restore...
  • PS4: Error Codes [PS4™ system]
    This article provides descriptions and actions for certain PS4 error codes. Press Ctrl F to bring up a search box in your browser. Then enter the error code you're looking for. If your code is not listed, please...
  • Activate / Deactivate a System on the PlayStation®Network [PlayStation®Network]
    This article explains how to activate or deactivate a PlayStation system. The entire process has been streamlined for the PlayStation 4, so please refer to our article on activating/deactivating a Primary PS4 for...
  • Upgrade PS4 HDD [PS4™ system]
    This article explains how to upgrade your PlayStation®4's Hard Disk Drive (HDD). Supported HDD Only the following type of hard disk drive (HDD) is officially supported with the PS4: 2.5 inch internal type...
  • PS4: Safe Mode [PS4™ system]
    If you are having trouble starting your PlayStation®4, Safe Mode allows you to start the PS4™ with the minimum required functionality. Once in Safe Mode, there several menu options that may help you correct issues...
  • Deactivate Consoles Via PC/Website [PlayStation®Network]
    Important Notes: You can only deactivate games via PC or website, not video . For video, you must deactivate directly from the console. Click here to learn how. If you do not have access to your system and you want...
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