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[PS3™ system] Updated 11/26/2013

If you have attempted to troubleshoot your PlayStation 3 issue and believe the system is still in need of service:

Before Sending PS3 in

Other Youtube Video links

For US consumers

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  • If the retailer where you bought your system covers your system with their own warranty (or if you purchased a separate warranty from your retailer), try going back to the retailer first.
  • Click here for information on how to send your PS3 to SCEA for service.  (If the page doesn't load properly, please try clearing your browser's cache and cookies, or try using a different browser.)
  • Click here for in-warranty service requirements.

For Canadian consumers

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Consumer Services Department (Département de Services de Consommateur)
(800) 345-7669

View our Contacting Support page for hours of operation and additional ways to receive support.

For consumers from other countries

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If you system was purchased from another country, please click herefor service information.