PlayStation Knowledge Center

Advanced Search
Screen Reader users press enter to Limit by product.  Limit by product
Screen Reader users press enter to Limit by category.  Limit by category
Search Tips
Was this answer helpful?
Thanks for your input!
Knowledge Center logo PlayStation Knowledge Center
Please tell us how we can make this answer more useful.
This is for feedback only. You will not receive a response.
Please provide your feedback below.
Still need help or have a question? Please contact us below.

Phone Icon Click here to view our phone support hours.
Forums Icon Click here to learn about Community Forums.
[PS3™ system] Updated 11/26/2013

If you have attempted to troubleshoot your PlayStation 3 issue and believe the system is still in need of service:


Before Sending PS3 in


Other Youtube Video links


For US consumers

US Flag

  • If the retailer where you bought your system covers your system with their own warranty (or if you purchased a separate warranty from your retailer), try going back to the retailer first.
  • Click here for information on how to send your PS3 to SCEA for service.  (If the page doesn't load properly, please try clearing your browser's cache and cookies, or try using a different browser.)
  • Click here for in-warranty service requirements.



For Canadian consumers

Canadian Flag


Consumer Services Department (Département de Services de Consommateur)
(800) 345-7669

View our Contacting Support page for hours of operation and additional ways to receive support.


For consumers from other countries

International flags

If you system was purchased from another country, please click herefor service information.