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[PlayStation®2 system] Updated 02/27/2015

If you are experiencing issues when using the DUALSHOCK 2 controller or a controller port on the PlayStation®2 system, try these troubleshooting options:

Top If the DUALSHOCK 2 is not responding

If the DUALSHOCK®2 is not responding:

  • Make sure the controller is connected to the system.

  • Make sure you are using an officially licensed DUALSHOCK 2 by looking for the official PlayStation logo. Sony Computer Entertainment America, Inc. (SCEA) cannot guarantee the quality of unlicensed peripherals.

  • Static electricity and other factors may affect the operation of peripherals, such as controllers. Turn off the main (rear) power switch and then turn it back on.

  • An original DUALSHOCK controller may not function properly on the PlayStation 2 system while playing a PlayStation 2 format software title.

  • If possible, test the controller on another PlayStation 2 system.
    • If the controller does not function properly, it might need to be replaced.
    • If the controller does function properly, the PlayStation 2 system may need service.


Top If the DUALSHOCK 2 vibration feature is not working

If the DUALSHOCK 2 vibration feature is not working

  • Check the packaging of the PlayStation 2 format software to confirm that it contains the "vibration function" icon. If the package does not display the icon, the vibration function will not work with that software title.
    Vibration icon

  • If the package does display the vibration function icon, verify that the vibration function has been enabled within the game (options). If the vibration function has not been enabled, turn it ON, and save your settings.

  • Make sure the analog mode is enabled. Press the analog button on the controller to toggle between digital and analog modes.


Top For Problems with Controller Ports

For Problems with Controller Ports

If you are experiencing problems with a port when using a controller on a PlayStation 2, try these troubleshooting options:

  • Try loading a different disc to see if the problem continues.

  • Try inserting the controller into either controller ports (1 and 2) to see if the problem continues.

  • Try a different controller to see if the problem continues.

  • In certain games, there are on-screen "controller options" where you can designate which character (or team) you want your controller to control. Make sure that these options have been verified within the game.

  • Make sure there are no obstructions in the controller port (i.e., lint, debris, etc.).

  • Make sure the controller cables are in good condition, free of cuts, frays, or other visible damage.

  • Make sure the controller is plugged into the controller port completely.

  • Make sure the analog button in the middle of the controller is pressed. Toggle this button On/Off to see if either mode helps the controller function properly. This can also help troubleshoot the vibration function with the DUALSHOCK®2 analog controller.

  • Make sure all of the controllers (or any other peripheral) you own are licensed1 for use with PlayStation® products. (Licensed products have the official "PS" logo on the product.)

    Sony Computer Entertainment America, Inc. (SCEA) manufactures the following first party peripherals2. There may be other third party peripherals that are licensed; please check with the third party manufacturer directly.
Top Tried These Steps and Still Need Help?

Tried These Steps and Still Need Help?

If you have tried the troubleshooting information above, but continue to experience problems, you may need to contact our Consumer Services department to have your PlayStation console serviced. Click on the image below to be directed to the service page.

SCPH 70000-90000 series PlayStation 2 system

70000-90000 PlayStation 2

SCPH 30000-50000 series PlayStation 2 system

30000-50000 PlayStation 2

[TOP]


Notes:

1 If the controller you are using is neither made nor licensed by Sony Computer Entertainment America, Inc. (SCEA) for use on the PlayStation 2 console, we would recommend you do not use that product. It has not been tested to perform properly for use on the PlayStation 2 console and, accordingly, SCEA does not recommend its use. Products that fail to meet or exceed SCEA's strict quality standards can cause damage to your PlayStation 2 console immediately or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any otherwise applicable warranties on SCEA products are void. It is the responsibility of the particular company that made the unlicensed peripheral to accommodate you, should its product cause damage to an SCEA product.

2 Although the original DUALSHOCK analog controller (SCPH-1200) should function on most PlayStation®2 format software titles*, certain analog features within the software will not be available. The left and right analog sticks will work properly; however, any feature that utilizes analog (pressure sensitive) buttons will not be available.

Remember that the DUALSHOCK 2 analog controller is fully analog in each button except for the Start and Select buttons. This means that you will receive different reactions from the game depending upon how hard you press a button. [Some PlayStation 2 format software titles may not utilize analog features.]

* There are certain PlayStation 2 format software titles that may not function with the original DUALSHOCK analog controller. We recommend contacting the publisher of the PlayStation 2 format software title for additional compatibility information. In addition, you can rent games prior to purchasing them; this will help you test the controller functions with that particular game.