PlayStation Knowledge Center
If some of your games play fine and others do not, or if some of your games freeze during the middle of play, or if you just wish to attempt some troubleshooting steps, please try the following options:
- Confirm the disc is inserted correctly into the PlayStation 2 system (label side should be facing up when the PlayStation 2 system is in the horizontal position).
- Confirm the disc is clean. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly.
- Try playing different CDs, DVDs, and games on the PlayStation 2 system to see if the problem exists across multiple discs.
- To determine if the problem is with the disc itself, try playing the disc on a different PlayStation 2 system (or a PS oneTM or a standalone CD/DVD player, if applicable).
- If the disc does not function properly, it might need to be replaced.
- If the disc does function properly, the PlayStation 2 system may need service.
- For SCPH-30000 and SCPH-50000 series, run the auto diagnosis feature to allow the system to make setting adjustments. Please see Auto Diagnosis on PlayStation 2.
- Confirm that you are not using any game modification devices. Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation® products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PlayStation 2 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PlayStation 2 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited Sony Warranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
Make sure the inserted disc is a media type that is supported by the PlayStation 2 system. See below for more details.
PlayStation 2 system models
|Media formats supported|
PlayStation®2 format DVD-ROM
PlayStation 2 system models
|Media formats supported|
PlayStation 2 format DVD-ROM
PlayStation 2 format CD-ROM
PlayStation format CD-ROM
1 Limited Edition
2 This does not include burned media format such as CDR/CDRW/DVDR/DVDRW.
3 Please note that some discs recorded using DVD-R/DVD-RW/DVD+R/DVD+RW/CDR/CDRW devices may not be playable due to scratches, dirt, dust, fingerprints or problems encountered during recording, or due to the state of the disc when the recording was made. Only discs that have been finalized (a process that concludes recording) after recording are playable. Video recorded on CPRM (Content Protection for Recordable Media) compatible DVD-RW discs using the copy-once capability, will not play that section of the video.
If your PlayStation 2 system is connected to your television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If your PlayStation 2 system is installed directly to a VCR or TV/VCR combo, please try connecting the PlayStation 2 system directly to the television's video/audio inputs for DVD movie playback.
Some PlayStation format software titles may not play properly on a PlayStation 2 system. Please check the backward compatibility list to confirm your game is not on the list. In addition, SCEA released a software compatibility alert for various PlayStation and PlayStation 2 format software titles; we recommend checking this list as well.
Please make sure the Region Code of the software matches that of the North American PlayStation 2 system. Only discs (games and movies) coded with regions "1" or "All" will work on a North American PlayStation 2 computer entertainment system. Consumers residing in the United States or Canada must use a North American PlayStation 2 system in order to view "Region 1" content.
Static electricity and other factors may affect the operation of the PlayStation 2 system. Turn off the main (rear power switch) and then turn it back on.
Check Your Environment
Make sure to keep the PlayStation 2 system away from excessive dust, smoke, steam, extreme temperatures, humidity, or direct sunlight. Full details on Safety Precautions and Use and Handling can be found in the PlayStation 2 Instruction Manual (30000-50000 series, 70000-90000 series).
Tried These Steps and Still Need Help?
If none of your disks play or continue to experience issues playing PlayStation format software, the system may need service. Click on your console below for service information.