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[PS3™ system] Updated 11/26/2013

If a disc (Blu-ray Disc™, DVD, CD) will not eject or insert from your PS3, please try the following troubleshooting steps as they may resolve the problem.

If the disc will not eject / insert

  • Certain model PS3 systems have the ability to manually eject the disc. Check out the video below for instructions.

  • Touch the eject button on the PS3 system front for 10 seconds or longer to force the disc to eject. After removing and before reinserting a disc into the PS3, turn off the system, and then turn on the system again to resume use.
  • If the disc cannot be inserted, you may need to send your system in for service, please click on the service link below.
  • Under no circumstances do we recommend you open the PS3 to remove the disc yourself. Doing so will void the warranty and the PS3 may not be accepted for service. If the stuck disc is a rental, we recommend notifying the rental store that the disc is stuck.

Tried these steps and still need help?

If these steps did not help, click here for available service options

Other Symptoms

Below are some troubleshooting steps for other symptoms: