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[PS3™ system] Updated 11/22/2013

If you are experiencing problems connecting to Netflix on your PlayStation®3 system, try these troubleshooting options. 

Verify Internet connection

The PlayStation 3 must be connected to the Internet to connect to Netflix. Click here if you need help troubleshooting a wireless connection. Click here if you need help troubleshooting a wired connection

Unable to connect to Netflix Message

ImageIf you receive a "We're unable to connect you to Netflix. Please try again later" message when using Netflix on the PS3, you may need to manually update your system clock.


Manually updating the PS3 Date and Time settings

  1. From the XMB™ home menu, go to  Image(Settings) > Image (Date and Time Settings) > [Date and Time]
  2. Select Set Manually
  3. Enter the current date and time, and press the Imagebutton to confirm
  4. Launch Netflix

Deleting and reinstalling the Netflix application

If you've manually set the system clock and you're still unable to connect to Netflix, try deleting and reinstalling the Netflix application. In order to fully remove Netflix, you must delete application and the saved data. Follow the step below to learn how to do this.

  1. From the XMB home menu, go to Image(TV/Video Services).
  2. Navigate to the Netflix icon, press the Image button, select Delete and press the Image button
  3. Next, go to Image(Game), scroll up to the Game Data Utility icon, press the Imagebutton.
  4. Once again, navigate to the Netflix icon, press the Image button, select Delete and press the Image button
  5. Retun back to Image(TV/Video Services), the Netflix icon will still be visible. Select the Netflix icon and press the Image button to reinstall the application
  6. Launch Netflix

Try again later

Sometimes, simply waiting a few minutes and then starting the Netflix app will resolve the connection issue.

Contact Netflix

If you've tried all of the above steps and still have problems connecting to Netflix, please contact Netflix support here.