PlayStation Knowledge Center
The PSN Status Indicator is now located in the top right corner of PlayStation.com
When you create a Sony Entertainment Network account, there are a few key pieces of information to be aware of:
- Sign-in ID: A valid email address where communications from PlayStation Network will be sent.
- Online ID: Your screen name that other PlayStation Network users will use to identify you.
- Date of Birth: Used to validate your account if you ever forget your password.
When you play any game online or use a service that goes online (i.e., Netflix, Sony Entertainment Network, etc.), it will need to connect to the PlayStation Network and you will need to log in with your Sony Entertainment Network account. Therefore, it is very important that you make sure all your Sony Entertainment Network account information is correct and up to date.
If you do not have a Sony Entertainment Network account, click here to learn how to create one.
What if I don't know my Sign-in ID (email address)?
If you don't remember which email address you used, look in your inbox for emails from "DoNotReply@ac.playstation.com". We only send emails to the address you have on file with your Sony Entertainment Network account, and it will always come from "DoNotReply@ac.playstation.com". You may want to add this to your address book so that the emails do not go into your SPAM folder.
I provided a fake email address, birthday, and or other identifying information and don't remember it
If you are unable to successfully set a new password using the methods provided, you will have to contact PlayStation support. Before doing so, please have your:
- Online ID
- Sign-in ID (email address)
- Console serial number
I forgot my password
Currently, the easiest way to reset your password is by going through your PlayStation 3 system or PSP system. Simply go to the PlayStation Network icon and on the log in screen, select "Forgot your password?" and follow the steps.
How do I switch my Sign-in ID (email address)?
If for any reason you need to change the email that is linked to your Sony Entertainment Network account, click here to learn how to change it.