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This article will instruct you on how to change your password via PS4, PS3, PS Vita, or PC. Choose the answer from the left-hand column that matches your situation, and then look to the right to see if you're eligible to reset your password using the PS4, PS3, PS Vita, or PC.
| Choose the answer below that matches your situation and look to the right to see how you can reset your password |
Reset your Password using
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PS4 |
PS3 |
PS Vita |
PC |
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| I know my password and the email address associated with my Sony Entertainment Network account | Yes, click here for instructions | Yes, click here for instructions | Yes, click here for instructions | Yes, click here for instructions |
| I don't know my password, but I do have access to both the email account and Date-Of-Birth associated with my Sony Entertainment Network account | Yes, click here for instructions | Yes, click here for instructions | Yes, click here for instructions | Yes, click here for instructions |
| I don't know my password, and I don't have access to both the email account and the Date-of-Birth associated with my Sony Entertainment Network account |
Contact us, we can help! So that we may ensure the security of your account, you will need to contact Consumer Services directly to reset your password:  Live Chat: Click here and then click the chat icon on the Contact Options page to chat with a PlayStation Specialist during business hours. View our Contacting Support page for hours of operation and additional ways to receive support. |
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Waiting for Password Reset Email
If you have tried to reset your password and haven't received your password reset email, click here
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