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[PS3™ system] Updated 07/24/2013
If you are experiencing problems with 3D being displayed on the PlayStation 3D Display, please try the steps below. For other questions about the 3D Display, click here

Flashing Red Lights: If your display shows two flashing red lights, it will need to be returned for service. Click here for information on how to contact us.


Check Cables

  • Make sure your PS3 is connected to the 3D display using an HDMI cable. 3D content can not be displayed via component cables.

Enable 3D Mode

  • Make sure your PlayStation 3 is configured to output in 3D. Click here for step-by-step instructions.
  • Activate 3D mode in the game. Some games will ask if you'd like to display the game in 3D when you boot the game, while others place the option within the game's settings options.

Note: If you're unsure as to whether or not a game supports 3D output, check the front of the game's box and look for an icon that states "3D compatible game"

  • Press the 3D button on the back of the display (it's the bottom button). This isn't required to show 3D content initially, but if the button is pressed while displaying 3D content, it will revert to displaying 2D.

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Check 3D Glasses

  • Make sure your glasses are turned on. The battery switch (located on the inside of the right arm) should be set in the on position AND you'll need to press the power button located on the top of the frames.The light next to the power button will display solid for a few seconds and then blink to indicate the power is on.

Note: The battery switch must be in the "ON" position to charge the glasses.


Image


Other troubleshooting tips

  • Ensure that the 3D glasses are facing the IR transmitter and there are no objects between the glasses and the display.
  • Keep the glasses level with the display. If you're lying down, or significantly above/below the level of the display, images may not display properly.
  • Use of an AV amplifier or HDMI hub device may result in images not being shown properly. Connect the PS3 directly to the 3D display for best results.
  • If you hear a popping sound eminating from the 3D Display's speakers, try plugging the display into a different power outlet. Low quality powerstrips or surge protectors may cause audio artifact to be heard.



FAQs

Q: How do I charge my 3D glasses?

A: Plug the included USB cable into the top of the glasses  (lift up the tab next to the power button), and plug the other end into your PS3. The power light will turn on when charging begins and turn off when charging is complete. Be sure the battery switch (located on the inside of the right arm) should is set in the "on" position.

 

Q: Will other 3D glasses work with the PlayStation 3D Display?

A: Active-Shutter glasses used with Sony Bravia TVs will work with the PlayStation 3D Display to view 3D content. However, they WILL NOT work with SimulView content. The glasses included with the 3D Display are designed to work with a variety of displays from other manufacturers, but glasses from other manufacturers are not supported for use with the PlayStation 3D Display.


Q: What games/movies are in 3D?

A: The list of 3D compatible games and movies is constantly growing, so it's advised you check the game/movie packaging to find out whether or not it is 3D compatible. A list of 3D-compatible games/movies that's current as of October 26, 2011 is available here.


Q: What do I do if I have damaged/missing parts or accessories?

A: Please contact your retailer for information on how to exchange your product for a new one.


More Information

If you've tried the above steps and believe there is a problem with your PlayStation 3D Display or glasses, please contact your retailer to return/exchange the product.

If you require additional help with your PlayStation 3D Display, please contact our Consumer Services Department:

Consumer Service Department
Phone: 1-800-345-SONY (7669)
Hours of Operation

View our Contacting Support page for hours of operation and additional ways to receive support.