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[PS3™ system] Updated 01/03/2013

If you are experiencing trouble playing a Blu-ray Disc™, a DVD or a CD on a PlayStation®3 system, please use the links below to help determine the possible problem.


There are three main sections below to help you determine why discs may not be loading or playing.


Please click a category:



No Discs Load

Confirm PlayStation®2 games compatibility

Only PS3 model# CECHA01, CECHB01, and CECHE01 are backward compatible with PlayStation®2 software titles. Click hereto learn more about backward compatibility.

If your PS3 is backward compatible, click here to check if a title is compatible with the PS3.

Please note that most PlayStation® (PS one™) games are supported and playable on all models of the PS3.


Delete game data and reinstall

If you are having issues with games, deleting and reinstalling the game data may resolve your issue. Go to Game icon (Game) > [Game Data Utility] and find the game data for the game you are trying to play. Highlight the icon and press the Triangle button icon button. Select "Delete" and delete the data. Then insert the disc again and try reinstalling the game.


Restore Default Settings

Click hereto learn how to restore default settings.


Issues with games downloaded from the PlayStation®Store

Click herefor help with games purchased from the PlayStation Store.


Confirm that the disc you want to play is supported by the PS3™ system

View what disc media is supported by the PS3 system.


Inspect the disc

If the disc is scratched, it may not be read or may skip when played. If there are smudges on the disc, attempt to clean the disc. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.


Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PS3 as doing so may cause damage to the system.


Restore File System

It is possible that there are some damaged files on the Hard drive that may be causing issues. Enter Safe Mode on the PS3 and select "Restore File System".

Click hereto learn how to enter Safe Mode.


Try a different PS3 (if possible)

To determine if the problem is with the disc itself, try playing the disc on a different PS3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).


If these steps did not help, click here for available service options

FAQ

[TOP]


Some Discs Won't Load or Freeze

Try a different disc

Try playing different CDs, DVDs, and games on the PS3 console to see if the problem exists across multiple discs.


Confirm PlayStation®2 games compatibility

Only PS3 model# CECHA01, CECHB01, and CECHE01 are backward compatible with PlayStation®2 software titles. Click hereto learn more about backward compatibility.

If your PS3 is backward compatible, click here to check if a title is compatible with the PS3.

Please note that most PlayStation® (PS one™) games are supported and playable on all models of the PS3.


Delete game data and reinstall

If you are having issues with games, deleting and reinstalling the game data may resolve your issue. Go to Game icon (Game) > [Game Data Utility] and find the game data for the game you are trying to play. Highlight the icon and press the Triangle button icon button. Select "Delete" and delete the data. Then insert the disc again and try reinstalling the game.


Restore Default Settings

Click hereto learn how to restore default settings.


Issues with games downloaded from the PlayStation®Store

Click herefor help with games purchased from the PlayStation Store.


Confirm that the disc you want to play is supported by the PS3™ system

View what disc media is supported by the PS3 system.


Inspect the disc

If the disc is scratched, it may not be read or may skip when played. If there are smudges on the disc, attempt to clean the disc. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.


Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PS3 as doing so may cause damage to the system.


Restore File System

It is possible that there are some damaged files on the Hard drive that may be causing issues. Enter Safe Mode on the PS3 and select "Restore File System".

Click hereto learn how to enter Safe Mode.


Try a different PS3 (if possible)

To determine if the problem is with the disc itself, try playing the disc on a different PS3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).


If these steps did not help, click here for available service options


FAQ

[TOP]