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[PSP® system / PSP®go] Updated 05/06/2013

If you are experiencing power or battery problems on the PSP system / PSPgo system, try these troubleshooting options:


  • Confirm the system is on
    Make sure the power switch on the system is turned on by sliding the Power/Hold switch up (and release). The solid green (or orange) light should turn on if there is power going to the system.
    PSP system PSPgo
    line drawing of PSP line drawing of PSPgo

  • Confirm the system is not in HOLD mode
    Make sure the system is not in Hold Mode (power switch in the down position). Slide the Power/Hold switch up to clear Hold Mode. Or try sliding the Power/Hold switch up and holding it there until the power indicator light turns off and the system is completely turned off. Then try turning the system on again.
    PSP system PSPgo
    line drawing of PSP line drawing of PSPgo

  • Confirm the backlight is ON
    Make sure the LCD screen's backlight is not turned off. If it is, press any button to turn ON the backlight.

  • Confirm use of only licensed products (AC Adaptor, battery pack and charger)
    The AC Adaptor, battery pack and battery charger must be licensed for use with the PSP system. All licensed products for use with the PSP will have the following logos displayed directly on the product and/or the packaging:

    PS logo PSP logo SCEA logo
    If any of the products you are using do not have these logos on them, we recommend that you immediately discontinue the use of these products, as they void the system's warranty, and can cause damage to the system. See compatible peripherals for the PSP system for a full list of supported products.
    There are some products that can be used with the PSPgo / PSP system that may not display our logos. Products such as San Disk 1GB Memory Sticks, or various USB cables, needs only to be genuinely certified. Look for the genuine certified logos on these products or contact the company which manufactures these products for more information.

  • Check AC adaptor and power cord for damage
    Visually inspect the AC adaptor and the power cord for damage. Do not use if frayed, cut, or damaged in any way.

  • Check the electrical outlet
    Confirm the electrical outlet that you are using is active (receiving power). Try using a different electrical outlet.

  • Try a different AC adaptor and power cord
    If possible, try a different AC adaptor and power cord. If a different AC adaptor and power cord does not work, the PSP system may need to be sent in for service (see PSP service for details).

  • Confirm no unauthorized system software or downloads were used
    Confirm that you have not used any unauthorized system software updates or downloads on the PSPgo / PSP system. Use of such unauthorized firmware updates voids the warranty and can damage the PSPgo / PSP system.

  • WLAN turned off
    Make sure the wireless (WLAN) network function is not in use while charging. The battery pack cannot be recharged when the WLAN function is being used.

  • Power surge
    If you experienced a power surge, shortage, or a lightning storm in your geographical area recently, this may have affected the PSP system's power supply. Please contact Consumer Services below for information.
Other things to try for the PSP system only

These steps will not work for the PSPgo as there is no external battery.

  • Confirm the battery pack is correctly inserted
    Make sure the battery pack is in its proper position (see inserting the battery pack for details).

  • Try the battery pack only
    Unplug the AC adaptor from the PSP system. Make sure a charged PSP battery pack is inserted inside the PSP system. Turn on the unit. If you get power, then the problem may be with the AC adaptor and power cord.

  • Try the battery pack in a different PSP system
    If possible, try your PSP battery pack in a different PSP system. If your battery works on a different PSP system, it may indicate an issue with your PSP system.

  • Try a different PSP battery pack
    If possible, try a different battery in your PSP system. If a different battery pack does work on your PSP system, it may indicate an issue with the original battery pack.

  • Try the AC adaptor and the PSP battery pack
    Insert the battery pack and plug in the AC adaptor. If you still do not get any power, your PSP system may need to be sent in for service (see PSP service for details).

  • Try the AC adaptor / power cord only
    Turn off the PSP system, unplug the AC adaptor, and remove the battery. Now plug in the AC adaptor to the PSP system with the battery removed. Confirm the AC adaptor and power cord are firmly connected to each other. Now make sure they are also firmly connected to the PSP system and the electrical outlet.
    If the PSP system powers on, the battery may need to be replaced.
Tried these steps and still need help?

If you have tried the troubleshooting steps above, but continue to experience problems, please contact our Consumer Services department to have your PSP system serviced. Click on the icon below for service information.

Service icon