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[PS3™ system] Updated 05/06/2013

If you are experiencing sound or picture problems on a PS3 installed with an AV Cable (composite), try these troubleshooting options:


  • Buzzing or humming noise

    • Disconnect any coaxial cables at the point closest to the television. Signals sent through coaxial cables may cause interference with the sound and picture outputted from the PS3 which results in buzzing and humming noises from your display and speakers.
    • Make sure you follow the recommended Proper Electrical Connections for the PS3 system as improper grounding may cause humming or buzzing noises being output from your display or speakers.

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  • Reset the Video Output Settings

    If you changed televisions or changed the type of cable you are using, you may need to reset the video output on the PS3. Perform the following steps to reset the Video Output Settings.

    1. Make sure the AV Cable is connected to the [AV MULTI-OUT] port on the back of the PS3 system.
    2. Connect the other end of the AV Cable into the yellow Composite port for video, and into the white and red audio ports (if your TV does not have the red port, simply ignore it) on the back of your TV.
    3. While the PS3 system is in standby mode (red light on the front of the system), hold down the touch-sensitive On/Off button on the front of the system until the system goes into standby mode again. (So the light cycle would go from: red light to --> green light --> then back to red light). This will ensure that you have held down the On/Off button long enough to reset the Video Output Settings.
    4. Turn ON the PS3 and once the system finishes powering up, the Video Output Settings will automatically be reset to the standard resolution (or detect the current display output settings of your TV/monitor).

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  • Manually Change the Video Output Settings

    It may be necessary for you to manually change the Video Output Settings to "Composite / S Video" in order to see a picture. To manually change the Video Output Settings on the PS3:

    1. Go to Settings icon (Settings) in the XMB™ home menu.
    2. Go to the Settings icon (Display Settings) icon, then press the X button icon button.
    3. Highlight [Video Output Settings], then press the X button icon button.
    4. Select [Composite / S Video] as the connector type on your display, then press the X button icon button.
    5. You will be informed that the console will test the settings for 30 seconds.  Press the  X button icon button to "Change" the display of the system.
      Note: If your TV has multiple "Input" or "Video" channels, (i.e., "Input 1", "Input 2", "Input 3", etc.), you may need to toggle through each "Input" channel on your TV to find the correct one that will display the AV Cable picture during the 30 seconds, especially if you do not see a picture.
      The system will remain in the selected connector type for 30 seconds.
    6. If your display supports AV Cables (Composite), you will see a screen that asks to accept the setting. Highlight YES and press the X button icon button.
    7. Select the aspect ratio of your TV (between 16:9 and 4:3) on the next step, then press the X button icon button to continue.
    8. The PS3 will list the settings you have selected. Press the X button icon button to confirm and save these settings.
    9. At this point the PS3 will prompt whether you wish to "Set Audio Output Settings". (See next section)

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  • Manually Change the Audio Output Settings

    If you do not hear any audio, you should confirm the correct Audio Output Setting is selected for your installation. The PS3 allows you to configure the audio output separately.

    To choose the Audio Output Setting:

    1. Go to Settings icon (Settings) in the XMB™ home menu.
    2. Go to Sound Settings icon (Sound Settings), then press the X button icon button.
    3. Navigate to [Audio Output Settings] and press the X button icon button.
    4. You will be prompted to choose from:
      • Audio Input Connector / SCART / AV MULTI
      • Digital Out (optical)
      • HDMI
    5. Highlight the output port of your setup (i.e., Audio Input Connector / SCART / AV MULTI) and press the X button icon button.

      Note: If you are using a Composite / AV / Component / SCART / AV MULTI for video, but using a different source for audio, (i.e., digital out cable to a stereo receiver), make sure you select the correct audio output setting (i.e., "Digital Out (optical)") to receive sound.

    6. The audio output of the PS3 will now output sound from the port you have selected.

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  • Check BD/DVD Audio Output

    The audio output format for certain Blu-ray Discs™ or DVD media can be specified depending on your display or AV amplifier (receiver).

    1. Go to Settings icon (Settings) > [BD/DVD Settings].
      • If the audio is being outputted via the HDMI port, select "BD/DVD Audio Output Format (HDMI)".
      • If audio output is coming from the Digital Optical Out port, select "BD/DVD Audio Output Format (Optical Digital)".
    2. Now to choose between "Bitstream" or "Linear PCM". Please contact the manufacturer of your display or AV amplifier (receiver) to determine which audio output is supported by your display or AV amplifier (receiver).

      For Blu-ray discs that can output in Dolby True HD and DTS Master Audio you must select Linear PCM as the Audio Output. Please note that your AV amplifier (receiver) must support Dolby True HD and DTS Master Audio.

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  • Other Things to Try

    • Check your AV Cable
      Confirm that you are using licensed AV Cable (for PS3) (Composite). If you need to purchase a replacement, the model numbers are SCPH-10030 or SCPH-10500 (Gold Plated Composite AV Cables).
    • Make sure to use the correct inputs
      Verify you have the AV Cable's plugs inserted into the correct component video and audio inputs on your TV.
    • Confirm the plugs are fully inserted
      Make sure the plugs are firmly inserted to the TV inputs. Confirm the flat-end of the AV Cable is also firmly plugged into the PS3.
    • Confirm you are on the correct TV channel
      In order to see and hear the AV Cable connection from the PS3, you need to be on the correct (component video/audio input) channel. The most common channels are, "Input", "Line", "Video", or "Aux" channels, depending on TV manufacturers. Use the original remote control for the TV and try to locate the "TV/Video", "Input", "Line", or "Aux" button. This should take you directly to the AV Cable's input channel. Press the button repeatedly if your TV has more than one "Input" channel (i.e., "Input 1", "Input 2", etc.), until you see the PS3 picture on your screen. For further assistance, please contact the TV manufacturer directly for details.
    • Electrical Connections
      • If using a surge protector, attempt to plug the power cord directly to a wall outlet.
      • Plug the power cord into a different power outlet.
      • Make sure you follow the recommended "Proper Electrical Connections for the PS3 system" as improper grounding may cause humming or buzzing noises being output from your display or speakers.
    • Game Mode
      Some displays may have a feature called "Game Mode" which when enabled may eliminate any picture and sound synchronization issues. Please check with the manufacturer of your display to determine whether your display supports this feature.
    • If installing directly to a VCR
      If the PS3 is installed directly to a VCR (which is connected to the TV), you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If your console is installed directly to a VCR or TV/VCR combo, try connecting directly to the TV's video/audio inputs for DVD movie playback.
    • Make sure the AV Cable is free of any cuts, frays or other visible damage.
    • Try using a different AV Cable or alternate cable
    • Try installing the PS3 to another TV or display (i.e., monitor)
    • Try using the AV Cable with a different PS3 system

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If these steps did not help, click here for available service options