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[PlayStation®Vita] Updated 05/06/2013

If you are having problems connecting to the Internet via Wi-Fi on the PS Vita, please try the following troubleshooting steps.

  1. On the home menu, tap on Image (Settings) and check "Flight Mode" to make sure it is UNCHECKED.
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  2. Go to Image (Settings) > [Network] > [Wi-Fi Settings]. Make sure that:
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    • Wi-Fi is checked (turned on).
    • The access point has more than 1 bar (3 bars max).
    • If the access point is not secure, click on it to connect to the access point.
    • If the access point is secure, you will need to enter the Security Information.
      If you need to enter the security information, in Wi-Fi settings, scroll down to "Save Access Point Manually" and continue to Step 3.
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  3. Select "Enter Manually":
    • Make sure you enter the router/access point name correctly (SSID).
    • Make sure you select the correct security method for your router.
    • Note: Passwords are case sensitive.
    • If you continue having problems connecting to the router, try and contact the router manufacturer to additional assistance.
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  4. If you are having problems with an existing connection, go to Image (Settings) > [Network] and check the following:
    • Tap on [Internet connection Status]. If the signal strength is low, you may want to get closer to the Wi-Fi access point or try connecting to a different access point.
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    • Tap on [Internet Connection Test]. If the Internet Connection Test is unsuccessful, your may need to try connecting to a different Wi-Fi access point.
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