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80023102: Can't connect to the PlayStation Network

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[PS3™ system] Updated 08/20/2012

There are two likely reasons for this error:


PSN, or a portion of PSN (PlayStation Store, chat, etc.) may be down. 

  • Click this link to find out the status of the PlayStation Network. If the network is down, please try your connection later.


There may be an issue with your billing information

  • Confirm that your credit card is still valid.
  • Make sure that the billing address you have on file matches the billing address of your card.
  • There are several other possible billing-related problems that could cause this error, please
    view this article for information on other possible billing issues and ways to avoid them.  


Additional Troubleshooting Steps

  • If logging into the PlayStation Network or connecting online, reboot the system and try connecting again.
  • Try connecting at a later time as it may be temporary congestion with your Internet service.
  • If you continue to experience issues, please click on the type of connection below for some additional help.