PlayStation Knowledge Center

Advanced Search
Screen Reader users press enter to Limit by product.  Limit by product
Screen Reader users press enter to Limit by category.  Limit by category
Search Tips
Was this answer helpful?
Thanks for your input!
Knowledge Center logo PlayStation Knowledge Center
Please tell us how we can make this answer more useful.
This is for feedback only. You will not receive a response.
Please provide your feedback below.
Still need help or have a question? Please contact us below.

Phone Icon Click here to view our phone support hours.
Forums Icon Click here to learn about Community Forums.
[PS3™ system] Updated 05/06/2013

Game disc

  • If installing by a game disc, make sure the disc is free of scratches. Then reboot the system and run the update again.

External Storage (USB drive, external hard drive, etc.)

  • Reboot the system. Then, redownload the update file and try to update again.

Direct from the system

  • Reboot the system and try running the update again.

Manually update the system via Personal Computer (PC)

  • Click here, and follow the steps for downloading and updating the PS3 system software via a computer.

If you continue to have issues, send your system in for service.