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[PS3™ system] Updated 05/06/2013

If you repeatedly receive the same error message telling you to restore the hard drive or are unable to access the XMB™ at all, there likely is an issue with the PlayStation 3 hard drive. Please try to following troubleshooting steps to see if they may resolve your issue:

  1. Restore File System

    Enter Safe Mode and select "Restore File System". "Restore File System" will attempt to repair damaged files on the hard drive. If this does not work, try the next step.

    Click here to learn how to access Safe Mode.

  2. Rebuild Database

    Enter Safe Mode and select "Rebuild Data Base". "Rebuild Data Base" will erase messages, playlists, changes made on [Information] screens, trimming information for pictures in [Photo], video thumbnails, video playback history and video resume information. Then attempt to rebuild the PlayStation 3 database. The content that is erased will not be recoverable. If this doesn't work, try the next step.

    Click here to learn how to access Safe Mode.

  3. Restore PS3 System

    Please note this will erase all content on the hard drive and will not be recoverable.

    Enter Safe Mode and select "Restore PS3 System". "Restore PS3 System" will restore the default settings and will format the hard drive. If this doesn't work, try the next step.

    Click here to learn how to access Safe Mode.

  4. Re-seat the hard drive

    If you have replaced the hard drive in the PlayStation 3, make sure it was installed properly. If the hard drive is not seated correctly, it may cause problems.

    Click here for instructions on installing the PlayStation 3 hard drive.

  5. Try another hard drive (if possible)

    There may be an issue with the hard drive that is installed. Try replacing the hard drive with another one.

If these steps did not help, click here for available service options