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[PS3™ system] Updated 05/06/2013

If you are experiencing sound problems on a PS3 installed with an HDMI Cable, try these troubleshooting options:



Humming or buzzing noise

  • Disconnect any coaxial cables at the point closest to the television. Signals sent through coaxial cables may cause interference with the sound and picture outputted from the PS3 which results in buzzing and humming noises from your display and speakers.
  • Make sure you follow the recommended Proper Electrical Connections for the PS3 system as improper grounding may cause humming or buzzing noises being output from your display or speakers.



Manually Change the Video Output Settings

It may be necessary for you to manually change the Video Output Settings to "HDMI" in order to see a picture.
To manually change the Video Output Settings on the PS3:

  1. Go to Settings icon(Settings) in the XMB™ home menu.
  2. Go to the [Display Settings] icon, then press the X button icon button.
  3. Highlight [Video Output Settings], then press the X button icon button.
  4. Select [HDMI] as the connector type on your display, then press the X button icon button.
  5. You will be informed that the console will test the settings for 30 seconds. Press the X button icon button to "Change" the display of the system.

    Note: If your TV has multiple "Input" or "Video" channels, (i.e., "Input 1", "Input 2", "Input 3", etc.), you may need to toggle through each "Input" channel on your TV to find the correct one that will display the HDMI picture during the 30 seconds, especially if you do not see a picture.

    The system will remain in the selected connector type for 30 seconds.
  6. If your display supports HDMI, you will see a screen that asks to accept the setting. Highlight YES and press the X button icon button.
  7. You will be asked what resolution you wish to be displayed: AUTOMATIC or CUSTOM.
    • If you choose AUTOMATIC, the system will configure itself to the highest possible resolution.
    • If you choose CUSTOM, the system will allow you to select the resolution to be used (1080p, 1080i, 720p, or 480p). Highlight the resolution you wish to be displayed and press the X button icon button.
  8. The PS3 will list the settings you have selected. Press the X button icon button to confirm and save these settings.
  9. At this point the PS3 will prompt whether you wish to "Set Audio Output Settings". (See next section)

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Manually Change the Audio Output Settings

If you do not hear any audio, you should confirm the correct Audio Output Setting is selected for your installation. The PS3 allows you to configure the audio output separately.

To choose the Audio Output Setting:

  1. Go to Settings icon(Settings) in the XMB™ home menu.
  2. Go to Sound Settings icon(Sound Settings), then press the X button icon button.
  3. Navigate to [Audio Output Settings] and press the X button icon button.
  4. You will be prompted to choose from:
    • Audio Input Connector / SCART / AV MULTI
    • Digital Out (optical)
    • HDMI
  5. Highlight the output port of your setup (i.e., Audio Input Connector / SCART / AV MULTI) and press the X button icon button.

    Note: If you are using a Composite / AV / Component / SCART / AV MULTI for video, but using a different source for audio, (i.e., digital out cable to a stereo receiver), make sure you select the correct audio output setting (i.e., "Digital Out (optical)") to receive sound.
    The audio output of the PS3 will now output sound from the port you have selected.

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Check BD/DVD Audio Output

The audio output format for certain Blu-ray Discs™ or DVD media can be specified depending on your display or AV amplifier (receiver).

  1. Go to Settings icon(Settings) > [BD/DVD Settings].
    • If the audio is being outputted via the HDMI port, select "BD/DVD Audio Output Format (HDMI)".
    • If audio output is coming from the Digital Optical Out port, select "BD/DVD Audio Output Format (Optical Digital)".
  2. Now to choose between "Bitstream" or "Linear PCM". Please contact the manufacturer of your display or AV amplifier (receiver) to determine which audio output that is supported by your display or AV amplifier (receiver).

    For Blu-ray discs that can output in Dolby True HD and DTS Master Audio you must select Linear PCM as the Audio Output.  Please note that your AV amplifier (receiver) must support Dolby True HD and DTS Master Audio.

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Other things to try

  • Check your HDMI Cable

    HDMI is available in several versions. The PS3 is compatible with HDMI version 1.3 or higher, which will take full advantage of Blu-ray Disc™ high-definition video. There are also "Type A" and "Type B" connectors. The PS3 uses the 19-pin Type A connector, which will allow resolutions up to 1080p.
    The HDMI cable is not included with the PS3.

  • Cable adaptors (i.e., HDMI to DVI converters)

    If you are using an adaptor (i.e., HDMI to DVI converter), try bypassing this adaptor and connecting the HDMI cable directly into the display. Or attempt to use a different adaptor, as not all adaptors may work properly.

    Additionally, please note that DVI ports do not accept sound. If you use an HDMI to DVI converter, you will have to get sound from a cable connected from the AV Multi-out port or via the digital optical port.

  • Try an alternate cable

    Try connecting with the supplied AV Cable instead of the HDMI to see if you can get a successful installation. This will help determine where the problem may be with your particular HDMI setup and/or equipment.

  • Some older HDTVs may have issues with the copy protection protocols (HDCP) causing the handshake not being communicated between the TV and the PS3. Try resetting the TV by turning the TV and PS3 off, then unplug the TV power cord from the outlet and plug it back in. Then turn your TV and PS3 back on and see if the picture appears.
  • Make sure your display (television, monitor, etc.) is on the correct video input. You may wish to check the display manual or contact your display manufacturer for details.
  • Make sure the HDMI Cable is free of any cuts, frays or other visible damage.

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If these steps did not help

If these steps did not help, click here for available service options.