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Troubleshoot PSP Internet Connection (Infrastructure)

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[PSP® system / PSP®go] Updated 05/06/2013

Infrastructure mode troubleshooting

Infrastructure Mode allows you to connect your PSPgo® or PSP® system to the Internet. If you are experiencing problems using Infrastructure mode on the PSPgo / PSP system, try these troubleshooting options:

 


 

Make sure the WLAN switch on the PSPgo / PSP system is turned on.

  • For PSP-2001 and PSP-3001: The WLAN switch is on the top of the unit to the left of the UMD™ door. Slide the switch to the right to turn on.

    PSP 2000/3000 WLAN switch

  • For PSP-1001: The WLAN switch is on the left side and slide up to turn on.

    PSP 1000 WLAN switch

  • For PSPgo system: The WLAN switch is located on the left side. Slide up to turn on.

    PSPgo WLAN switch


Turn off Power Saving on the PSPgo / PSP system

  1. Go to Settings icon(Settings) > Power Save Setting icon(Power Save Settings) and press the X button iconbutton.
  2. Highlight WLAN Power Save and choose Off.

 


If you can connect to the Internet, but not SCEA game servers or PSN

  • Confirm that the software you are using supports Infrastructure play by checking the Feature Notices on the back of the game box. Only software with the "Wi-Fi Compatible (Infrastructure)" or "Wi-Fi Compatible (Ad Hoc/Infrastructure)" Feature Notices are compatible with Infrastructure play.

  • If you can access the Internet but not our game servers or network, it may be a firewall issue with your network, see TCP and UDP (firewall) port numbers needed to connect online with PlayStation products for details.

 


Power-cycle ALL network equipment, including any VOIP modems

Power-cycle all of your network equipment, including any wireless access points, routers, and broadband modems for two (2) full minutes. "Power-cycle" simply means to unplug the device's the power source and then plug it back in again after a set period of time. This lets the network device to refresh its settings.

 

IMPORTANT: If you subscribe to Voice Over IP (VOIP) for telephone service, you'll want to make sure you have completely power-cycled the VOIP equipment (i.e., VOIP modem) for 2 full minutes also. Many VOIP modems are equipped with back-up batteries that keep the device ON, even after it's been unplugged. You may need to contact your ISP if you need more assistance with power-cycling your VOIP device.

 


Clear any interference or obstacles to strengthen your Wi-Fi signal

Try positioning the PSPgo / PSP system closer to the wireless router or wireless access point (WAP) to enhance the wireless signal. Large metal objects or metal walls may interfere with, or reflect, the wireless signal, as may: microwave ovens, Bluetooth® wireless devices, 2.4 gigahertz cordless phones, high-powered audio equipment, television sets or computer monitors, or electronic insect "zappers."


 


 

Confirm Security Key

If your wireless network access is security-enabled (encrypted) from open access, you will need your WEP or WPA Security Key (password). If you do not know this information, speak to the person who configured your home network settings.

 

The PSPgo / PSPgo / PSP system supports WEP (Wired Equivalent Privacy) and WPA (Wi-Fi Protected Access) encryption technology, capable of using 128-bit/64-bit encryption keys. WEP information for all devices on a single wireless local area network (WLAN) must match exactly, or the wireless connection will fail.


 


Confirm which network you are connected to (SSID) 

While scanning for SSIDs (available networks) with your PSPgo/PSP you can pick other wireless networks than your own. Make sure you have selected the correct SSID (network name) which belongs to your own wireless network.

 

It is also possible that your WAP has the SSID broadcasting feature turned "Off", which means your PSPgo / PSP system will not pick up the SSID when scanning for available wireless networks. You will need to either turn "On" the SSID broadcast feature on your WAP, or speak to the administrator of your network to obtain your SSID.

 

Entering the SSID manually requires that you type the SSID into the input box and save the setting. Scanning will scan all channels for available SSIDs, and then report the SSIDs, signal strengths, and WEP status (whether or not they have WEP enabled).

 




Find out if your Wireless Access Point (WAP) requires a MAC address

Certain wireless networks may only allow registered devices to connect. This is done by entering the MAC address into the WAP (i.e., router) which is called MAC address filtering. If your WAP is configured to "filter" MAC addresses, you will need to enter the PSPgo / PSP system's MAC address into the WAP's MAC filter table.


To find your PSPgo / PSP system's MAC address:

  1. Go to Settings icon(Settings) > System Settings icon(System Settings) and press the X button iconbutton.
  2. Highlight [System Information] and press the X button iconbutton.
  3. You will see your MAC Address listed inside. Be sure to write down the entire string of letters and numbers, including the colons ":" in between.
  4. Enter the PSP's MAC Address into your WAP's list of allowed devices. For details on how to do this, consult your router's manufacturer.

 


Too many wireless devices on one network

Be advised the more devices that are trying to connect to a single access point at one time, the less the chance of a stable connection. Dividing the available wireless bandwidth among too many devices can cause problems.

 


Confirm your home network connection

  • Make sure your network router supports Wi-Fi connections, or make sure you are within range of a Wireless Access Point (WAP).
  • Confirm that you are able to connect to the Internet from your location using your home computer, on the same network. If you cannot connect to the Internet, you may need to contact your Internet Service Provider (ISP) for additional assistance on your account/connection. Whether you are a new or an existing customer with your ISP, if you need your ISP account settings (such as a username and password for DSL customers), you will need to speak directly with your ISP.

 

Note: Sony Computer Entertainment America (SCEA) does not have access to your ISP account settings.


 

AOSS (Airstation One-Touch Secure System)

If you are using a Wireless Access Point that is equipped with AOSS (Airstation One-Touch Secure System) technology, you may wish to contact the manufacturer of your Wireless Access Point for additional assistance configuring the AOSS enabled WAP.

 


 

Check your PSPgo / PSP system software version

Make sure you have the latest version of the PSPgo / PSP system software installed. Visit PSPgo / PSP system Software Update for information on the most recent version.

 

To check what version is installed on your PSPgo / PSP system, go to Settings icon (Settings) >System Settings icon (System Settings) > [System Information]. The system will display the System Software version number.

 


 

Tried these steps and still need help?

If you have tried the troubleshooting information above, but continue to experience problems, you may need to contact our Consumer Services department for additional help.

 

Consumer Services Department
Phone: (800) 345-7669

 

View our Contacting Support page for hours of operation and additional ways to receive support.