PlayStation Knowledge Center

Advanced Search
Screen Reader users press enter to Limit by product.  Limit by product
Screen Reader users press enter to Limit by category.  Limit by category
Search Tips
Was this answer helpful?
Thanks for your input!
Knowledge Center logo PlayStation Knowledge Center
Please tell us how we can make this answer more useful.
This is for feedback only. You will not receive a response.
Please provide your feedback below.
Still need help or have a question? Please contact us below.

Phone Icon Click here to view our phone support hours.
Forums Icon Click here to learn about Community Forums.
[PS4™ system] Updated 02/13/2014

In the unlikely event a disc (game, Blu-ray, or DVD) becomes stuck in your PlayStation®4, follow the process below to manually eject it.


What you will need:

  • PlayStation 4 with a stuck disc inside
  • A well-lit room with a table to work on
  • A slender Phillips-head screwdriver (jeweler's screwdrivers work best)
  • A small flashlight (optional)

Step 1: Remove the glossy section of the cover

  1. Turn off the PS4.
  2. Unplug the power, HDMI, and any other cables from the back of your PS4 system.
  3. On a clean, flat, surface place the PS4 in front of you so the front of the system is on the left. (The PS logo on the top of the PS4 should be right side up.)
  4. Place you palms on the glossy panel and let your fingers rest on the far side of the console.
  5. Apply moderate, even pressure near the seam with your palms, and using your fingers as leverage, slide the glossy panel away from you.
  6. A click will be heard, and the panel will move about 1/4". Lift the panel off starting from the left side.

Step 2: Locate the manual eject screw & remove the disc

  1. With the glossy panel removed, you will see two sets of vents lining the outer left edge. Follow the slot from the front locate the first "single" slot (it's the slot not grouped with any other slots) in the vent.
  2. Shine a light down through this slot to locate the manual eject screw
  3. Slide the small screw driver into the vent slot and turn the screw counter-clockwise until the disc can be seen peeking out of the disc slot. This may take 3-6 rotations of the screw. Very little effort is required to turn the screw.
  4. Grab the disc by hand, and pull it out of the slot.

Step 3: Put everything back together

  1. Replace the glossy panel. Place it over the exposed section of the PS4, about 1/4 of inch away from the seam. Then, slide the panel towards seam until it clicks into place.
  2. Connect the HDMI, power, and any other cables that were disconnected in Step 1.
  3. Power on the PS4 to make sure everything is functioning properly.

That's it, you are done!