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[PS4™ system] Updated 04/11/2014

This article provides descriptions and actions for certain PS4 error codes. Press Ctrl F to bring up a search box in your browser. Then enter the error code you're looking for. If it isn't found, you can browse through the list of codes, which are grouped together by prefix. We're adding information on new error codes daily, so please check back soon if your code isn't listed.

CE (Other/General) Errors

Error Code Description Action
CE-32889-0
CE-32928-4
Download has canceled because the downloading of this content has previously been started and experienced an error.

Step 1: Go to [Notifications] > [Downloads] and check the content is on the list. Delete the content from [Options], and retry downloading the content from the Library.

Step 2: If you fail downloading the content again, back up the data using USB device or PS+ online storage, and then go to Safe Mode to try 「4.Rebuild Database]. You can find more information on Safe Mode here. After the Rebuild Database is finished, bring back the data and retry your download from the Library.

Step 3: If the error occurs again, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

CE-32883-4 Internal error Turn off the PS4 and restart the system.
CE-33179-3 Application is not found. Retry after the installation is completed.
Installation of Add-Ons fails until the installation of application installation is complete.
CE-33991-5 Connection error. Retry Internet Connection test.
CE-34788-0 This update file cannot be used. Connect a USB storage device that contains an update file for re-installation for version 1.50 or later. Delete the Update file from the USB storage device, and replace it with the update for re-installation found from this page.
CE-34878-0 Application has crashed.

Step 1: Close the application, install the latest system software and game update, and restart the system.

Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].

CE-33743-0
CE-33945-4
Connection to server failed The PS4 was unable to connect to the server. Please try again later. You can check the status of the PSN here.
CE-30392-7
CE-30608-7
Hardware Error Your system likely needs to be serviced. Please visit our Contact page to set up service.
CE-33992-6 Internet connection test error Make sure you are signed in to PSN before you start the connection test. It's also possible that the PSN may be be undergoing maintenance. You can check the status of the PSN here.
CE-30005-8 Access to HDD or Blu-Ray failed

Step 1: Eject the disc from the PS4 system, and check that the disc is not dirty or damaged. Then retry.

Step 2: Back up the data using a USB device or PS+ online storage. Then, delete the application by pressing the Options button and choosing "Delete" from the content area. Reload the data from the USB or online storage.

Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

CE-32947-5 Could not download the file

Step 1: Try the Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.

Step 2: Delete the content (if it is shown in content area), and try re-downloading the content from Library.

Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

CE-32807-0 License Error

Step 1: If you have previously activated the system as your Primary PS4, go to [Settings] > [PSN] > [Activate as Your Primary PS4], deactivate, and then reactivate.

Step 2: Go to [Settings] > [PSN] > [Restore Licenses],and choose the restore option.

Step 3: If the error occurs again, please try again later. You can also check the status of the PSN here.

CE-34861-2 Connection to server failed

Step 1: If you have been able to connect to the Internet previously, PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.

Step 2: If you have this error every time you try to connect to the Internet, check the SSL in your Internet environment and verify that SSL is available.

CE-33983-6
CE-33984-7
CE-33985-8
CE-33986-9
CE-33987-0
CE-33988-1
CE-33989-2
CE-33990-4
Internet Connection test error Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. You can check the status of the PSN here.
CE-34224-5 System internal error

Step 1: Back up your saved data using a USB device or PS+ online storage. Go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

Step 2: Restore your saved data.

Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.

CE-35463-1 The disc cannot be played

Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is support by the PS4.

Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.

CE-30784-2 PS4 failed to detect USB device

Step 1: Verify that the USB device supports USB 2.0 or 3.0.

Step 2: Ensure the device is properly inserted in the PS4, and then wait one minute before trying to access the device again.

Step 3: Make sure there are not multiple partitions on the device.

Step 4: Initialize the device on a PC if possible.

CE-30012-6 Internal Error

Step 1: Update the PS4 system with the latest system software.

Step 2: Clean disc to ensure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.

Step 3: Restart the PS4 system.

CE-35230-3 Network Error. Response speed from DNS server is likely delayed.

Step 1: Go to [Settings] > [Network] > [Set Up Internet Connection] > [Custom] and change the DNS settings.

E (External) Errors

Error Code Description Action
E-8200002E The credit card information is not valid Remove credit card from account, and then re-enter the credit card information.
Refer to Add / Remove Billing Information.
E-82000102 Server returned "Unknown Error" Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].
E-8200012F Invalid voucher code Double check and re-enter the code exactly as written.
E-8F000001 Purchased Failed Purchase the game directly from the PS Store, not from inside the game demo.
E-82F001F8
E-800085D1
E-82E101F6
Connection to server failed The PS4 was unable to connect to the server. Please try again later. You can check the status of the PSN here.
E-82000163 The home address registered on your PSN account does not match the address for your credit card. It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via SonyEntertainmentNetwork.com.
E-82000171 Credit card on file is invalid Verify that your credit card number and expiration date are valid and up to date. If this does not solve your issue, please read our article on correcting billing errors.
E-82000138 Failed to add funds to wallet using a voucher or PSN card Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later. You can also view our article on code redemption issues here.
E-82F001F7 PSN is undergoing maintenance PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.
E-82000113 Voucher error The server was unable to verify the voucher. Please try again later.
E-82000134 Product voucher region does not match the account's region This product or content is not available in your account's country/region.
E-FFFFFFFF System internal error

Update your system software to the latest version.

If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

E-80411302 Internal error

Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry.

Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].

E-82000156 Rate limit exceeded For security reasons there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.
E-82E0001C
E-82E01050
Access Denied The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.
E-80F00800 Downloaded data may be corrupted

Step 1: Delete the content from home screen and re-download the content from the Library.

Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.

NP (Network Server) Errors

Error Code Description Action
NP-32091-5 Trophy data is corrupted. Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.
Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
NP-35000-8 PSN is undergoing maintenance PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.
NP-31952-0 Could not connect to the network Retry the Internet connection test and make sure all of your network settings are correct. It's also possible that the PSN may be be undergoing maintenance. You can check the status of the PSN here.
NP-34846-5
NP-32157-8
Trophy error

Step 1: Try to manually sync your trophies at [Trophies] > Options > [Sync Trophies with PSN].

Step 2: Close the application and restart the system.

Step 3: If the error occurs again, back up your saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data.

Step 4: If you've tried the previous three steps, the error still occurs, back up your saved data. Then go to [Settings] > [Initialization] and choose [Initialize PS4].

NW (Network Library) Errors

Error Code Description Action
NW-31484-0 DNS server not specified. Restart the PS4 system.
NW-31367-0 Could not open wireless device. Restart the PS4 system.
NW-31453-6 Delayed server response. Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.
NW-31172-4 Connection to server failed. Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. If you are able to connect, but still get the error, the server is likely busy. Please try again later.
NW-31201-7
NW-31194-8
Could not connect to the network

Step 1: PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.

Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

Step 3:Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.

NW-31456-9
NW-31448-0
Connection error PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.. This is likely a temporary issue, so please try again later.
NW-31485-1 Timed out Restart the PS4 system.
NW-31162-3 Undefined error Restart the PS4 system.
NW-31200-6 Failed to update the system software due to connection error

Step 1: If you have access to a PC, follow these instructions to update your system software using a USB device.

Step 2: If you don't have access to a PC, try Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

Step 3:If you are able to connect, retry updating at [Settings] > [System Software Update].

Step 4: If you're unable to connect, the network may be experiencing issues. You can check the status of the PSN here. Turn off other devices that are connected to your network to reduce stress and try the update again.

SU (Software Update) Errors

Error Code Description Action
SU-30696-4
SU-30645-8
Failed to update the system software. The update file may be corrupted. If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update.
If you are updating via USB storage device, delete the update file on USB and redownload the update file from this page. Then retry updating at [Settings] > [System Software Update]
SU-34328-0 An internal error occurred Please try again later.
SU-30733-6 The latest version of the system software is already installed No Action Required.
SU-30683-0 Update via USB storage failed

Step 1: Go to Safe Mode, choose option 「7. Initialize PS4], and follow the onscreen instructions. You can find more information on Safe Mode here.

Step 2: If the error occurs again, please visit our Contact page for additional technical support.

SU-34322-4 Failed to update the system software. Update has timed out

Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]

Updating Via USB: Retry the update by going to [Settings] > [System Software Update].

SU-30634-6
SU-30631-3
USB error occured while updating the system software.

Step 1: Delete the Update file from the USB storage device

Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update.

Step 3: If the error persists, try another USB device.

Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.

WV (Web View) Errors

Error Code Description Action
WV-33907-2 Operation timeout. The specified time-out period was reached according to the conditions. Connection timed out / connection error while receiving data. Network may not be stable now. Please retry after a while.
WV-33898-1 Connection timed out / Can't open web page Check to make sure the URL you typed is correct. If it is correct and you are unable to connect, please try again later.