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[PS4™ system] Updated 01/16/2015

If you have received an inappropriate message that violates the PlayStation®Network Terms of Service, you may submit a grief report through the PlayStation App or from your PS4 system.


Submit a grief report for text, audio, or picture messages on the PS4:

  1. Select  [Messages] from the function screen.
  2. Highlight the text, audio, or picture message that you’d like to report. Press to open the message.
  3. Press the Options button on your controller. A menu will appear on the right side of your screen.
  4. Select [Submit Grief Report].
  5. Read the guidelines for submitting a grief report and choose [OK].
  6. Select a report [Reason] from the menu, and then select [Submit].

Submit a grief report from a player’s Profile on the PS4:

If a player has inappropriate text or images in their user profile, you can let us know by following these steps:

  1. Select [Friends] from the function screen.
  2. If you need to report someone on your Friends list, locate their name using the [Online] or [All] list, and press .
    • If you’re reporting someone you played with recently, use the [Players Met] list. Press on the chosen name to get to their Profile.
    • If you can’t find the player you’re looking for, select [Find Player on PSN] and search for the player’s online ID. Press on the chosen name to get to their Profile.
  3. On the profile page, select the [More] button.
  4. Select [Submit Grief Report]. You can now select which aspect of the profile to report:
    • Real Name: For any issues with the player’s displayed first/last name.
    • Profile Picture: If the player’s uploaded user image is inappropriate.
    • About Me: If the About Me section of the profile has questionable content.
  5. Select a report [Reason] from the menu, and then select [Submit].

Report about an offensive avatar image imported from Facebook

If you need to report an offensive avatar image that’s been imported from Facebook, you can do so by logging in to Facebook and following these instructions. Search by your Friend’s real name in order to locate the correct image.


Submit a Party Chat grief report on the PS4:

You can report inappropriate text messages that people may send as part of Party chats.

  1. From the Party screen, select the inappropriate message by highlighting it with the d-pad or left analog stick.
  2. Press the Options button on your controller. A menu will appear on the right side of your screen.
  3. Select [Submit Grief Report] and then [OK].
  4. Select a report [Reason] from the menu, and then select [Submit].

Submit Activity Feed (What’s New) grief report on the PS4:

  1. Navigate to What’s New on the main screen.
  2. Press down on the d-pad to access the Activities screen.
  3. Highlight the Activity you’d like to report (currently you can only report Live Broadcasts). Press to open the Activity.
  4. Press the [Options] button on your controller. A menu will appear on the right side of your screen.
  5. Select [Submit Grief Report] and then [OK].
  6. Select a report [Reason] from the menu, and then select [Submit].

If you’re viewing the Live Broadcast via  (Live from PlayStation), you won’t be able to submit a grief report through your PS4. Visit our section on How to Report Inappropriate Streams via Twitch or Ustream for more information.


Report Inappropriate Streams via Live from PlayStation

If you’re viewing a Live Broadcast and have concerns about the content, you can submit a report for our review.

  1. While watching the broadcast on your PS4, press the [Options] button and select [Submit Grief Report].
  2. Select OK on the next screen to start the process.
  3. Select the report [Reason] that most closely matches what you’re seeing, and then select [Submit].

Check the Twitch Terms of Service and the Twitch Rules of Conduct if you’re unsure about whether the live broadcast is in violation.

Check the Ustream Terms of Service if you’re unsure about whether the live broadcast is in violation.


To submit a grief report from the PlayStation App on your mobile device:

If one of your Friends has entered inappropriate text in their About Me section on their profile, you can report it by following these steps:

  1. Load the PlayStation App on your mobile device.
  2. Open your Friend’s Profile by tapping on their name in either the [Friends] area, or from a message.
  3. Select from the top menu, and then select [Submit Grief Report] and then [OK].
  4. Select a report [Reason] from the menu, and then select [Submit].