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[PS3™ system] Updated 11/17/2014

This article provides support and troubleshooting information on the PlayStation® Gold Wireless Headset for the PlayStation 3 and PlayStation 4.

For general product information, including an introductory video and purchase locations, please visit the official product page.

Click here for the complete product manual for the Gold Wireless Headset. You can left-click the link to view the manual, or right-click to save it.


What's in the box

  • Wireless stereo headset
  • Wireless adapter
  • Audio cable 1.2 m (3.9 ft)
  • Micro-B USB charging cable 30.5 cm (1 ft)
  • Travel pouch
  • Quick Start Guide (not pictured)
  • Safety and Support Guide (not pictured)

Charge the headset

When remaining battery level is low, the status indicator flashes red and a beep is heard.

To charge the headset connect it to a USB port via the included USB cable. While the battery is charging, the status indicator lights up red. The status indicator light turns off when the battery is fully charged.

The headset may need up to 3.0 hours to charge fully.


Reset the headset

If the headset does not respond when you try to operate it, perform the following actions to reset it::

  1. Connect the wireless adapter to a PlayStation system or other powered USB port.
  2. Insert a small pin or similar object into the hole surrounding the reset button in the wireless adapter, and push in for at least one second.
  3. On the headset, hold down the MUTE button and the VSS button.
  4. While still holding down the MUTE button and the VSS button, slide the power switch to position 1 or 2.

Connect and Use the Headset

To use the headset:

  1. Insert the wireless adapter in the USB connector.
  2. Slide the power switch on the headset to position 1 or 2. 1 sets the headset to standard mode and 2 sets it to bass boost mode.
  3. Choose the user to whom you'd like to assign the headset. A headset icon will show which users currently are assigned a headset by the PS4 system.
  4. Once you insert the wireless adapter into PS4 and select a user, hold down the PS button on the DualShock 4 until the menu appears. Then select [Adjust Devices], [Output to Headphones], [All Audio}. Game audio and voice chat will be sent to the headset.

Troubleshooting

If your PS4's Wi-Fi connection intermittently disconnects, slows down, or you have difficulty signing-in to PSN:

  • If possible, switch to a wired connection.
  • Change the Wi-Fi channel on your router. Channels 1, 2, 5, 6, 9, and 10 deliver optimal performance when you are using the headset.
  • Disconnect the headset dongle, and turn the headset off. Then reconnect the dongle and turn the headset back on.

If your headset won't connect, disconnects, or the sound skips:

  • Remove any USB 3.0 devices from the PS4 when using the headset.
  • If you are using two wireless headsets, or a USB 3.0 device, use a USB extension cable to move the dongles/USB device away from one another.

Frequently Asked Questions

Question: How many Gold Headsets can I use with my PlayStation system?
Answer: On the PS4 system, you can use up to two Gold Headsets at a time. On the PS3 system, you can use one PlayStation headset at a time.

Q: Can I use the headset for PS4 voice commands and Party Chat?
A: Yes.

Q: What is the difference between setting “1” and “2” on the headset?
A: Both “1” and “2” turn on the headset. Setting “1” delivers audio in standard audio mode. Setting “2” offers a bass boost audio mode out of the box, but can be replaced with custom audio modes downloaded from the Headset Companion App.

Q: Where do I find the Headset Companion App?
A: It can be found in the Apps section of the PlayStation Store.

Q: How many custom audio modes can the headset hold at one time?
A: The headset can hold one custom audio mode at a time. Downloaded audio modes will reside in setting “2” on the headset.

Q: What does the Sound/Chat button do?
A: The Sound/Chat button adjusts the volume of voice chat in relation to the game sound. If you want chat volume to be louder, press on the “Chat” side of the button. If you prefer louder game sound and a decrease in voice chat volume, press the “Sound” side of the button. To reset to the default setting, hold both the Sound and Chat buttons down simultaneously until you hear one long beep.

Note: If you maximize the game sound, you will not hear any voice chat, and vice versa if you maximize voice chat, you will not hear any game sound.

Q: Where is the microphone on the headset?
A: This headset features a hidden microphone design. The noise cancelling dual microphone array provides high quality voice chat without the need for an external microphone.

Q: What is the sidetone feature?
A: The sidetone feature allows you to hear your own voice being played back in the headset. The volume of the sidetone can be controlled directly from the headset. By holding down the Mute button for at least 2 seconds you can cycle through the sidetone modes:

  • One short beep: Sidetone low
  • Two short beeps: Sidetone high
  • One long beep: Sidetone off