PlayStation Knowledge Center

Advanced Search
Screen Reader users press enter to Limit by product.  Limit by product
Screen Reader users press enter to Limit by category.  Limit by category
Search Tips
Was this answer helpful?
Thanks for your input!
Knowledge Center logo PlayStation Knowledge Center
Please tell us how we can make this answer more useful.
This is for feedback only. You will not receive a response.
Please provide your feedback below.
Still need help or have a question? Please contact us below.

Phone Icon Click here to view our phone support hours.
Forums Icon Click here to learn about Community Forums.
Updated 05/06/2013

Sony Computer Entertainment America (SCEA) does not accept return merchandise purchased from retailers. You will need to speak to the retailer directly regarding their return/exchange policies; SCEA cannot dictate return and exchange policies of retailers. If you purchased an extended warranty, you must contact the retailer where the extended warranty was purchased for additional information.

If you suspect your PlayStation® product is in need of troubleshooting or service, you may wish to first research this Knowledge Center. If you require service, please click on the icon below for service information.
Service icon

SCEA provides a Limited Warranty for all PlayStation® systems, its first party peripherals, and first party format software titles. In order to obtain in-warranty service from SCEA, you must have your proof of purchase, (i.e., store receipt).