PlayStation Knowledge Center
The PSN Status Indicator is now located in the top right corner of PlayStation.com
Sony Computer Entertainment America (SCEA) does not accept return merchandise purchased from retailers. You will need to speak to the retailer directly regarding their return/exchange policies; SCEA cannot dictate return and exchange policies of retailers. If you purchased an extended warranty, you must contact the retailer where the extended warranty was purchased for additional information.
If you suspect your PlayStation® product is in need of troubleshooting or service, you may wish to first research this Knowledge Center. If you require service, please click on the icon below for service information.
SCEA provides a Limited Warranty for all PlayStation® systems, its first party peripherals, and first party format software titles. In order to obtain in-warranty service from SCEA, you must have your proof of purchase, (i.e., store receipt).