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[PS3™ system] Updated 05/06/2013

If are having problems playing or loading some of your games, please try the following troubleshooting steps as they may resolve the problem.

  • Try a different disc

    Try playing different CDs, DVDs, and games on the PS3 console to see if the problem exists across multiple discs.

  • Confirm the disc is clean

    Make sure the disc is clean and free of scratches.

  • Restore File System

    It is possible that there are some damaged files on the Hard drive that may be causing issues. Enter Safe Mode on the PS3 and select "Restore File System".

  • Restore PS system

    If "Restore File System" didn't work elect the "Restore PS3 System" option in Safe Mode.

    NOTE: This will delete ALL data from the PS3.

  • If these steps did not help, click here to send your system in for service