PlayStation Knowledge Center

Advanced Search
Screen Reader users press enter to Limit by product.  Limit by product
Screen Reader users press enter to Limit by category.  Limit by category
Search Tips
Was this answer helpful?
Thanks for your input!
Knowledge Center logo PlayStation Knowledge Center
Please tell us how we can make this answer more useful.
This is for feedback only. You will not receive a response.
Please provide your feedback below.
Still need help or have a question? Please contact us below.

Phone Icon Click here to view our phone support hours.
Forums Icon Click here to learn about Community Forums.
[PS3™ system] Updated 05/06/2013

As with any hardware and software that is connected to a network, the PS3 can also be prone to malicious attacks when connected to a network. However, we have not received any reports of such attacks to the PS3.

We do not recommend installing any software that is not authorized by Sony Computer Entertainment America (SCEA) as they may contain viruses and can cause damage to your system.

If you have concerns of malicious attacks, you may wish to verify the firewall capabilities of your network with the network administrator, person who set up your network, or your Internet Service Provider. We also recommend installing a firewall program between your Internet router and your PS3, in addition to regularly updating your virus definition files. Also, we recommend that you always keep your PS3 updated with the latest system software.

If you think your system has been infected with a virus, you can attempt to get rid of it by restoring the PS3 system. This is not the same as restoring the default settings of the PS3. Restoring the PS3 system will completely reformat the hard disk drive and delete all data.

NOTE: If you choose to restore your PS3, you will lose all data stored on the hard drive.

You will need to manually copy any data you wish to keep onto an external storage device. Instructions on how to restore the PS3 system are found below.

Restore the PS3 system

  1. Go to Settings icon (Settings) > System Settings icon (System Settings) on the XMB™.
  2. Scroll down to Setting Item icon Restore PS3 System" and press the X button icon button.
  3. Follow the on-screen instructions to restore the PS3 system hard disk drive.