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PS VR: Power Issues

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PlayStation VR Headset

There are power lights on the PS VR headset that light up blue when the headset is turned on

After connecting the headset to the Processor Unit, power on the devices in this order:

  1. Turn on your TV.

  2. Turn on the PS4™ console.

  3. Turn on the headset by pressing the power button on the PS VR Headset unit (on the cable for model CUH-ZVR1, under the scope for model CUH-ZVR2).


Troubleshooting PS VR Headset Issue

  • If the headset doesn’t turn on, make sure the cables are connected from the headset to the Processing Unit, and the Processing Unit is connected to the AC power cord into an electrical outlet.  

  • If the headset still doesn’t turn on you can try another electrical outlet.

Tried Everything?

Please follow our guided troubleshooting steps for the PS VR Headset.



PlayStation VR Processor Unit 

Powering on the Processor Unit

  1. Connect AC power cord to the Processor Unit and plug it into the electrical outlet.
  2. Plug the PS VR Headset Connection Cable into the Processor Unit.
  3. Power on your TV and PS4™ console.
  4. Press the power button on the PS VR Headset unit (located on the cable for model CUH-ZVR1; located under the scope for model CUH-ZVR2).


Meaning of the Indicator Colors on the VR Processor Unit

There is an indicator light on the front of the PlayStation VR (PS VR) Processor Unit which lights up white or red.

 

White – Flashing:  VR Processor Unit is powering up.
White – Solid: VR Processor Unit is powered up and operational.

Red – Two Flashes:  VR Processor Unit is entering rest mode.
Red - Solid: This occurs when the Processor Unit is in rest mode.
Red – Flashing Continuously:  A flashing red light on the Processor Unit on the PS VR indicates overheating. 


Troubleshooting VR Processor Unit Overheating
  1. Turn off the PS4™ and PS VR for 30 minutes to allow to cool down.

  2. Turn the PS VR back on, make sure the fan on the back of the Processor Unit spins.

  3. If the light is still red, your processor unit fan vents may be blocked. Carefully blow the dust off the fan vents to remove any dust buildup.


Avoid overheating by making sure the PS VR Processor Unit has good ventilation.
  • Do not place in a closed-off area such as inside a cabinet.

  • Do not place on top of materials, for example on top of carpeting or bedding.

  • Do not place on top of the PS4™.

  • Do not place in direct sunlight.

Tried Everything?

Please follow our guided troubleshooting steps for the PS VR Headset.

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