You can easily reset or change your PlayStation™Vue account password (AKA PSN password) from a PS4™ console or web browser, all you need is your Sign-in ID (your email address) and have access to your email. If you don't, that's okay, you just need to contact us for assistance.
If You Know Your Sign-In ID, Current Password, and Have Access to Your Email
Instructions below, walk you through the steps to change or reset your password from a PS4™ or from the website, if you use Apple TV, Roku or Amazon Fire.
Reset from a PlayStation®4
Change Your Password
Step 1: From the PS4's Home Screen, go to Settings > Account Management > Account Information > Security. Step 2: If prompted, enter your Sign-In ID (email address) and current password. Step 3: Enter your current password, then your new password twice, and click Confirm. Step 4: You will then receive an email confirmation that your password have been changed.
Forgot Your Password
Step 1: From the PS4's Home Screen, go to Settings > Account Management > Account Information > Security. Step 2: At the Enter Sing-In Information screen, on the controller click the Triangle button. Step 3: Follow the on screen instructions.
Reset from a Web Browser
Change Your Password
Step 1: Visit the PlayStation Network website. Step 2: Enter the email address and password associated with your PlayStation Network account. Step 3: Click the Account tab at the top of the screen and then select Account Details. Step 4: Under the Security section, click Password > Change. Step 5: Enter your current password, and then your new password twice and click Save. Step 6: You will then receive an email confirmation that your password have been changed.
If You Don't Know Your Sign-In ID, Current Password, or Have Access to Your Email Account
Please contact PlayStation Support. One of our chat agents will be happy to assist you. Be prepared to provide information such as, but not limited to, account date of birth, security question, or phone number associated with your PSN account.
Watch this Video to Learn How to Reset Your Password