PlayStation Vue: Video Quality Issues

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PlayStation™Vue Video Quality Issues

PS Vue is reliant on a stable internet connection. If you don't have a stable internet connection, or you don't have enough download bandwidth, you may experience jerky or delayed video quality. You must have at least 10 Mbps download speed to stream PS Vue. Add an additional 5 Mbps for each additional simultaneous streaming user or devices.

Top 4 Tips to Solving PS Vue Video Quality Issues

Here are some things to try to get you back to enjoying your favorite shows and channels.

1. Move Your Set-Top Box Closer to Your Internet Router

Applies to wireless connected devices such as Roku®, Amazon Fire, Chromecast, Apple TV®, Android TV, PS4™ and PS3™.

  • Move your wireless device closer to the router, preferably within a few feet and in open space.

  • Ensure the router is off the floor and in an upright position.

  • Ensure the router is away from walls or large furniture that could reduce Wi-Fi signal strength.

2. Restart Your Set-Top Box

Step 1: Restart your set-top box.
Step 2: Once restarted, access PS Vue and see if that fixed your problem.

3. Disconnect All Other Wireless Devices and Pause Downloads

If other family members or devices access your home Wi-Fi network at the same time, it may slow Vue streaming performance.

Step 1: Completely turn off or disconnect all other Wi-Fi devices using the router to ensure nothing else is taking bandwidth.
Step 2: Access PS Vue and see if that fixed your problem.

4. Connect Your Set-Top Box to Your Internet Router Using an Ethernet Cable

Try connecting your set top box to your router using an ethernet cable if your wireless connection is still weak.


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