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Requesting a Refund

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Keywordspsn refund, PlayStation store refund, ps4 refund, PlayStation network refund, PlayStation refund request, PlayStation plus request, ps store refund, PlayStation 4 refund
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How to Request a Refund

Information about PlayStation refunds is found below.


Something has been purchased without my knowledge

We're happy to help you out with this issue:

To prevent this from happening in the future, you may want to consider removing your billing information, enabling a password at checkout from the PSN Store, or creating a Sub Account.
Now that you're aware of a few of the ways you can protect your account, please contact us so that we may investigate your issue further.

One of my subscriptions (PlayStation Plus, etc.) auto-renewed but I didn't know about it.

When you purchase a subscription, you will be prompted to enter your credit card information and the ‘Auto Renewal’ option will default to "ON". Your subscription will renew automatically by deducting funds from your wallet unless you opt to turn off the ‘Auto Renewal’ feature manually or by charging the credit card on the account.

To prevent this from happening in the future, please read this article on how to turn off auto renewal.
Now that you're aware of how to turn off auto renewal, please contact us so that we may investigate your issue further.


I don't own any PlayStation products but I am seeing charges on my credit card statement.

Contact your card issuer immediately to report any unauthorized usage. This is the fastest and most direct way of getting your issue resolved.


I do own a PlayStation product and I am seeing charges on my credit card statement that I did not make.

We're happy to assist you. Please follow these simple steps:

To prevent this from happening in the future, you may want to consider changing your password, removing your billing information, or enabling a password at checkout.

Please contact us so that we may investigate your issue further.


My download didn't work or won't install

Step 1: Delete the game data, restart your system, and try your download again.
Step 2: If you're still unable to download or install a game you purchased, please contact us so that we may investigate your issue further.


I purchased content for a system or game that I do not own

Some downloads are available for multiple systems and some require you to own the full version of a game.
Please contact us so that we may investigate your issue further.


I was double-charged for a purchase

Please contact us so that we may investigate your issue further.


I don't like what I purchased

Please contact us so that we may investigate your issue further.


I downloaded content and deleted it

Whether you deleted something by mistake or got rid of it to make room for something else, you can almost always re-download previously purchased content.

Step  1: Go to the Library, find the game or app you want to re-download.
Step 2: Make sure select Download.


I purchased a game, peripheral, or system at a retailer and want a refund

Please visit the retailer from which your product was purchased to inquire about a refund. Please keep in mind that retailers' return/refund policies vary and are created at the sole discretion of the retailer.


The PlayStation product I purchased is broken or items are missing

If your recently purchased product is broken or you believe that your PlayStation product is missing items from the original retail package, please contact the retailer where you purchased the product.
Please note: SIEA cannot dictate store policies or speak on behalf of the retailer. Please check with the retailer to determine exactly what its policy is.
If you have contacted the retailer and your situation remains unresolved, please contact us so that we may investigate your issue further.


I purchased a PSN card from a retailer, but it doesn't work

We're sorry that you are experiencing an issue with your PSN card. Please visit this article to troubleshoot your PSN card-related problem.
If the above mentioned article does not resolve the issue, please contact your retailer. If you have contacted the retailer and your situation remains unresolved, please contact us so that we may investigate your issue further.


Other: My reason is not listed

We're sorry that we were unable to provide you with a definitive answer and solution in this article, but that doesn't mean we can't help you resolve your situation!
Please contact us so that we may investigate your issue further and get you back to gaming as quickly as possible.

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