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Troubleshooting Network Connection Issues

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Keywordswireless, wired, network connection, wifi
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At PlayStation, we want you to have a seamless experience using your PS4, PS3, or PlayStation service. If you are experiencing networking problems, we have some troubleshooting information to help you track down the source of the problem. 

If you need step-by-step guided help to troubleshoot your network issues, try the Fix and Connect guided help.

 

Quick Troubleshooting Tips

Check Your Cables

Make sure your Ethernet cable is securely plugged into the NETWORK connector on the PlayStation®console and your internet provided modem.
Make sure to use the shortest Ethernet cable you can, no longer than 25 feet.
Use only an Ethernet cable compatible with 10BASE-T, 100BASE-TX or 1000BASE-T networks. Do not use a cord for a standard residential telephone line or cables of types other than those mentioned here.  


Check the Status of the PlayStationNetwork 


Check Your Internet Connection

Confirm that you are able to connect to the Internet from your location using your home computer, on the same network. If you cannot connect to the Internet, you will need to contact your Internet Service Provider (ISP) for additional assistance on your account/connection. Sony Interactive Entertainment, LLC does not have access to your ISP account settings.

Wireless Specific Troubleshooting

Confirm that you can connect to your wireless network with your WEP or WPA security password.
If you do not know how to operate or access your wireless modem, you will need to contact the manufacturer of the equipment directly.

Power Cycle Router

Unplug your PlayStation®console and router from your wall or power strip for 2 minutes. Then, plug them back in and power on your console to see if you are able to connect to the Internet.

 

I Can Get to Internet But Not to the PlayStation Game Servers

If you are able to connect to the Internet, but cannot get into PlayStation game servers or network, it may be a firewall issue.  

Steps to Connect to PlayStation™Network Game Servers

If you are unsure of how to open the ports on your modem, contact your Internet Service Provider or router manufacturer for proper instructions. 

Step 1: Check the list of ports below based on your PlayStation console or service.
Step 2: Make sure to enable these TCP/UDP ports in BOTH directions and are entered into the TCP and UDP port fields in your modem.

PlayStationNetwork  Game Servers

All games published by SIE (first-party) and the PlayStation Network may use the following ports for communication with SIE (first-party) game servers:

PS4 port numbers 

PS3 port numbers

PS Vita port numbers

PlayStation Now - UDP Port: 2053

PlayStation®3 Remote Play (via the Internet) requires:

If the router in use supports UPnP, enable the router’s UPnP function.
If the router does not support UPnP, you must set the router’s port forwarding to allow communications to the PlayStation®3 from the Internet.
The port number that is used by remote play is TCP Port: 9293

USB or Bluetooth Headsets:

TCP Port: 80
UDP Ports: 6000 - 7000, 50000, 10070
Note: Headsets must be compatible
Other Games

If you need port numbers for games published by third-party companies, contact the publisher of the software title directly. See Third party game support & contact information.

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