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[PlayStation®Network] Updated 11/14/2013

This article will instruct you on how to change your password via PS4, PS3, PS Vita, or PC. Choose the answer from the left-hand column that matches your situation, and then look to the right to see if you're eligible to reset your password using the PS4, PS3, PS Vita, or PC.

Choose the answer below that matches your situation and look to the right to see how you can reset your password
Reset your Password using
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PS4
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PS3
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PS Vita
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PC
I know my password and the email address associated with my Sony Entertainment Network account Yes, click here for instructions Yes, click here for instructions Yes, click here for instructions Yes, click here for instructions
I don't know my password, but I do have access to both the email account and Date-Of-Birth associated with my Sony Entertainment Network account Yes, click here for instructions Yes, click here for instructions Yes, click here for instructions Yes, click here for instructions
I don't know my password, and I don't have access to both the email account and the Date-of-Birth associated with my Sony Entertainment Network account

Contact us, we can help! So that we may ensure the security of your account, you will need to contact Consumer Services directly to reset your password:

ImagePhone: 1-800-345-SONY (7669)
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Live Chat: Click here and then click the chat icon on the Contact Options page to chat with a PlayStation Specialist during business hours.

View our Contacting Support page for hours of operation and additional ways to receive support.



Waiting for Password Reset Email

If you have tried to reset your password and haven't received your password reset email, click here