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[PS3™ system] Updated 05/06/2013

If you are experiencing problems with a wireless (Wi-Fi) network connection on the PlayStation 3, try these troubleshooting options:

  • Disable Media Server Connection

    This feature allows the PlayStation 3 to connect to DLNA Media Servers on the same wireless network. However, if this setting is enabled, it may interfere with Internet Connectivity.

    To disable the Media Server Connection:

    1. In the XMB™ home menu, go to Settings icon (Settings) > [Network Settings]
    2. Select [Media Server Connection] and press the X button icon button.
    3. Highlight [Disable] and press the X button icon button.
  • Check Your Network Equipment

    Make sure your network router supports Wi-Fi connections.  If the router does not support Wi-Fi, you will need to use a Wireless Access Point (WAP) that supports 802.11b or 802.11g wireless protocols.  If you have a Wireless Access Point that is 802.11n, you will need to make sure you set it so that it is in mixed mode (accepts 802.11b or 802.11g signals).

    If you do not know how to operate or access your network equipment settings, (such as your DSL or Cable router settings), you will need to contact the manufacturer of the equipment directly. Click here for contact information for some common router manufacturers. If you are leasing the equipment from the ISP, please call your ISP for more details.

    Also, note that all models of the PS3 system support Wi-fi except the 20GB (model# CECHB01) system.

  • Intermittent Internet Connection

    If you are able to connect to the Internet with the PlayStation®3 system, but your Internet connection will disconnect after a few minutes and your Internet connection:

    • Requires a user ID and password
    • Your user ID/password is entered into your home gateway router or Broadband modem

    then your router/modem may be causing the disconnection.

    Go in to your router/modem settings to ensure that it is set to keep the connection active ("Keep Alive" mode), and is NOT set to "Connect on Demand".

    Check with your ISP or router/modem manufacturer if you do not know how to set the router/modem to "Keep Alive" mode.

  • USB Equipment

    Check if there is a USB cord connected to the modem. If there is, unplug this cord and make sure an Ethernet cable is connected from the modem to the wireless access point (router) then power cycle the modem and router to refresh the settings.

    Also the PlayStation 3 is unable to connect to the Internet through the USB port, it must be connected via an Ethernet cord or via Wi-Fi network. You will not be able to use a USB adaptor or a cell phone USB adaptor with the PlayStation 3.
    The 40GB, 60GB, 80GB, and 160GB models of the PlayStation 3 support 802.11b or 802.11g wireless standards.

  • Power-Cycle ALL Network Devices

    Turn off (unplug) ALL of your network devices and equipment making sure all lights on the modems has turned off, including any wireless access points, routers, Voice Over IP (VOIP) modems, and broadband modems for two (2) full minutes. Certain VOIP modems (where your telephone is connected to your modem) may have a battery installed. You will need to remove the battery in order for the modem to be completely turned off.

  • Restore Default Settings

    It may be necessary to restore all of the PS3 system settings back to the original "default" configuration.

    Click here to learn how to restore default settings.

  • Confirm SSID

    Verify the Service Set Identifier (SSID) of your wireless network. Since scanning for SSIDs with your PlayStation 3 can pick up other wireless networks, make sure you have selected the correct SSID which belongs to your own wireless network. It is also possible that your WAP has the SSID broadcasting feature turned "Off", which means your PlayStation 3 will not pick up the SSID when scanning for available wireless networks. You will need to either turn "On" the SSID broadcast feature on your WAP, or speak to the administrator of your network to obtain your SSID. See about SSID for more information.

  • Confirm WEP or WPA Security Key

    If your wireless network access is security-enabled (encrypted) from open access, you will need your WEP (Wired Equivalent Privacy) or WPA (Wi-Fi Protected Access) security key or password. If you do not know this information, speak to the person who configured your home network settings. Click here to learn about WEP and WPA security.

  • Confirm if Your Wireless Access Point Requires a MAC Address

    If your WAP is configured to "filter" Media Access Control addresses (MAC address), you will need to enter the PlayStation 3's MAC address into the WAP's MAC filter table as an allowed device. Click here to find the MAC address of the PlayStation 3.

  • If You Can't Connect to SCEA Game Servers or Network

    If you can access the Internet but not our game servers or network, it may be a firewall issue (see firewall port numbers firewall port numbers for more information).

  • Confirm Your Home Network Connection

    Confirm that you are able to connect to the Internet from your location using your home computer, on the same network.  If you cannot connect to the Internet, you may need to contact your Internet Service Provider (ISP) for additional assistance on your account/connection.

    Click to play video tutorial

    Click above to view a video walkthrough on connecting your PlayStation 3 online.

  • Confirm Your ISP Account and Equipment Settings

    Whether you are a new or an existing customer with your ISP, if you need your ISP account settings (such as a username and password for DSL customers), you will need to speak directly with your ISP. If you do not know how to operate or access your network equipment settings, (such as your DSL or Cable router settings), you will need to contact the manufacturer of the equipment directly. If you are leasing the equipment from the ISP, please call your ISP for more details. Click here for a walkthrough on configuring your network settings.
    Sony Computer Entertainment America (SCEA) does not have access to your ISP account settings.

  • Public or hotel Wi-Fi connections

    If you are using a public or hotel Wi-Fi connection, you may need to enter a username and password in the PS3 Browser in order to use the Wi-Fi connection. This may especially be true if you go through the Internet Connection Test and the IP Address is successful but the Internet Connection fails. Launch the PS3 Browser and see if there is a screen where you will need to enter a username and password.

  • Verify Online Capability of Software Title

    • If you are trying to go online with a game, make sure the PlayStation®3 or PlayStation®2 format software is capable of online game play.  You can find this information printed on the packaging.
    • If you cannot connect to the game servers, you may need to open firewall ports.
    • Additionally, follow the guidelines for playing PlayStation 2 format software online with the PlayStation 3.
  • Clear Any Interference or Obstacles in Order to Strengthen Your Wi-Fi Signal

    Try positioning the PlayStation 3 closer to the wireless router or WAP to enhance the wireless signal. Also, verify that you do not have any devices which may interfere with a wireless signal. If any such devices are in close proximity, make sure they are shut off to ensure no such interference is present. Such devices include:

    • Microwave oven
    • Florescent lighting
    • Bluetooth® wireless devices
    • 2.4 gigahertz cordless phones
    • High powered audio equipment
    • Television sets or computer monitors
    • Electronic insect "zappers"
    • Any other electronic equipment that may produce Radio Frequency (RF) interference
  • AOSS (Airstation One-Touch Secure System)

    If you are using a Wireless Access Point that is equipped with AOSS (Airstation One-Touch Secure System) technology, you may wish to contact the manufacturer of your Wireless Access Point for additional assistance configuring the AOSS enabled WAP.

  • Update Your Network Equipment's Firmware/Drivers

    If appropriate, update the router or modem's firmware or driver. Contact the device manufacturer for details.

  • Bypass the Wireless Component to Isolate the Problem

    Try connecting the PlayStation 3 directly to your cable/DSL modem using an Ethernet cable or try connecting to a different wireless network (if possible). This step will help isolate the issue solely to the wireless connection.

Tried these steps and still need help?

If you have tried the troubleshooting information above, but continue to experience problems, you may need to contact our Consumer Services department for additional help.