PlayStation Knowledge Center

Advanced Search
Screen Reader users press enter to Limit by product.  Limit by product
Screen Reader users press enter to Limit by category.  Limit by category
Search Tips
Was this answer helpful?
Thanks for your input!
Knowledge Center logo PlayStation Knowledge Center
Please tell us how we can make this answer more useful.
This is for feedback only. You will not receive a response.
Please provide your feedback below.
Still need help or have a question? Please contact us below.

Phone Icon Click here to view our phone support hours.
Forums Icon Click here to learn about Community Forums.
[PlayStation®Vita] Updated 05/06/2013

Won't Power On

If you PS Vita will not power on, try the following:

  • Did you press and hold the power button for 5 seconds?
    When turning on your PS Vita system for the first time, press and hold the power button for 5 seconds.
    When the power comes on, the PS button lights up blue one time and then the initial settings screen is displayed.
    Image
    If the screen does not appear even though the PS button lights up blue one time, refer to PS Vita Picture Problems.


  • Did you just put your system into standby mode?
    Immediately after you put your system into standby mode, the power may not come on even if you press the power button. Wait a while and try again.

  • Are you continuing to use your PS Vita system while it is connected by a USB cable to a PC?
    Either turn off the power and charge the PS Vita system for a while or connect the AC adapter.
    The USB device or USB hub to which your PS Vita system is connected may not be able to supply sufficient power to charge your system. If your PS Vita system cannot be charged, try charging it from the AC Adaptor (wall outlet).

  • Battery completely used?
    If the battery was completely used, you will need to charge the PS Vita from a wall outlet for at least 15-20 minutes before turning it on.

  • Press and hold the power button for more than 30 seconds to completely turn off your system and then after waiting a while, press and hold the power button for 5 seconds to turn on your system.
    When the screen is blacked out, it may seem that the power is not turned off. In that case, the situation may be improved by trying this.

  • Has the system been charged enough? Is it connected properly?
    Is the AC adaptor connected properly?
    Connect the USB cable so that the PS logo is visible along with the SONY logo below the system screen (touchscreen).
    Image


    Does the PS button light up orange when the AC adaptor is connected?
    • PS button is blinking
      The battery has no remaining charge.
      Wait until the PS button stops blinking and lights up orange before pressing the power button.

    • PS button does not light up
      The AC adaptor or battery may be defective.
      You will need to send your system in for service. Click here for service information.

Won't Power Off

  • Turn the system off
    Press and hold the power button for 2 seconds to turn off the system. If the system still is not turned off, press and hold the power button for more than 30 seconds until the screen turns off.
    Image
    If the system did not turn off, the system will need to be sent in for service. Click herefor service information.