PlayStation Knowledge Center
The new Sony Entertainment Network online store allows you to browse and buy PlayStation Network games, add-ons, movies, TV shows, and more for PlayStation3, PlayStation Vita, and PSP through the web. We've prepared a list of Frequently Asked Questions to help you as you get acclimated to the new online store. If you have further questions or feedback, please check out this Feedback Thread in PSN Support.
Question: When I purchase content on the online store, how can I access it?
Answer: Once you purchase the content from the online store, you can download the content onto your PS3, PS Vita, or PSP by accessing the Download List on the respective device or from the Sony Entertainment Network web store. Click here to view how to access your download list on your PS3. Click here to view how to access your download list on your PS Vita. Click here to view how to access your download list on your PSP.
Q: When will the online store be updated?
A: The Online store will be updated with game content when the PlayStation Store is updated every Tuesday. Updates generally occur anywhere from 9:00am - 7:00pm PST, but update times are subject to change. Movies and TV Shows however, can be updated as frequently as daily. To know as soon as the PlayStation Store is updated, follow PlayStation on Twitter at twitter.com/playstation, or visit the PlayStation Blog at blog.us.playstation.com.
Q: What kind of form of payment can users choose in the online store?
A: Payment for products uses the SEN/PSN account wallet. In the wallet, users can specify which credit/bank card to use, can redeem prepaid cards or can use PayPal to fund the account.
Q: Is the online store optimized for mobile devices?
A: You can access and purchase from the SEN online store from all major mobile browsers. Go to https://store.sonyentertainmentnetwork.com.
Q: During SEN maintenance periods, will I still be able to purchase content from the online store?
A: During maintenance, you will not be able to purchase content from the online store, but you can browse in guest mode.
Q: How do I report an issue with the online store?
A: Contact PlayStation Customer Service if you believe you need to report an issue. You can also review the Customer Service Knowledge Center to look up a question. Lastly, you can seek out the help from the PlayStation Community in the PSN Support Forums.
Q: When I purchase a movie through the online store to watch on my PC, why do I have to use the Media Go application to download and watch it?
A: The goal of the current online store is to provide a convenient and easy to use way to browse and purchase content on the PlayStation Store via a PC. At this time, movies and TV episodes purchased through the online store can only be downloaded and watched through the Media Go application on PCs. As part of our commitment to further enhancing the store user experience, we are currently developing an in-browser video player for PCs and other features that we think our customers will love.
Q: Can users browse and buy content from Music Unlimited/Video Unlimited through the online store?
A: Users can purchase video and game content through the new online store or the PlayStation Store on PS3 and PS Vita. Music Unlimited is a streaming music service, so titles aren't available to purchase or browsed through the online store.
Q: How can I add or update my credit card information on the online store?
A: You can update your billing information on the online store as a signed-in user by highlighting your user name in the upper right corner and going to Account Settings.
Q: What is different from the SEN online store and Media Go?
A: Media Go allows users to easily transfer music, photos, videos and other media between a Windows-based PC and mobile devices, including Sony Mobile phones, Xperia tablets, PSP and Sony Walkman. The new online store enables people to simply and easily browse and purchase videos, games and other game- related content via a PC that can be downloaded later on a PlayStation®3 (PS3™) and PlayStation®Vita (PS Vita). Videos purchased via the online store can also be watched on a PC through Media Go.
Q: Where can I go to see a breakdown of the online store layout?
A: Visit this page to get a breakdown of navigation, game content, video content, and more.
Q: Where can I see the steps to making a purchase on the online store?
A: Visit this page to see the purchase flow on the Online store.
Remote Download FAQs
Q: Can I activate remote download on content beyond just the point of purchase?
A: Remote Download can only be activated via the Sony Entertainment Network online store via PC browser or mobile browser that is compatible with iPhone/iPad and Android smartphones and tablets.
Q: Is this feature able to be activated over the SEN Online Store on mobile browsers?
Q: Can I change the timeframe for Remote Download, remotely?
A: Yes. You can set the two hour Automatic Update to remotely download game content as desired.
Q: Aside from downloading remotely, will game content automatically install via Remote Download?
A: Any piece of playable content that requires installation on your console will install upon downloading.
Q: Am I able to set up more than one device to take advantage of Remote Play?
A: Yes, but just a single PS4, PS3 and PS Vita that is logged into the user account.
Q: Am I able to use this functionality for PSP devices as well?
A: No, just PS4, PS3 and PS Vita.