PlayStation Knowledge Center

Advanced Search
Screen Reader users press enter to Limit by product.  Limit by product
Screen Reader users press enter to Limit by category.  Limit by category
Search Tips
Was this answer helpful?
Thanks for your input!
Knowledge Center logo PlayStation Knowledge Center
Please tell us how we can make this answer more useful.
This is for feedback only. You will not receive a response.
Please provide your feedback below.
Still need help or have a question? Please contact us below.

Phone Icon Click here to view our phone support hours.
Forums Icon Click here to learn about Community Forums.
[PS3™ system] Updated 05/06/2013

There are three main sections below to help you troubleshoot power related issues.


Please click a category:

No Power

Power light flashes

Shuts down after 10 seconds


No Power

  • If the PlayStation 3 will not turn on or turns off but the power light is on or is blinking, click here to learn what the blinking lights mean and what can be done.
  • Make sure your PlayStation 3 model is made for use in North America. If you own a PlayStation 3 that is made for another region, the power requirements may be different and therefore cause the PlayStation 3 to not power on. Click here to find out the model of your PlayStation 3.
  • For older PS3 models, there was a main power switch located on the back of the system. Make sure to turn on the main power switch on the back of the console.
  • Make sure the AC power cord is securely connected.
    CECHXXX models

    CECH-2XXX/CECH-3XXX models

    CECH-4XXX models
  • Visually inspect the AC power cord for damage. Do not use if frayed, cut, or damaged in any way.
  • Confirm the wall power outlet is active (receiving power). Try a different power outlet.
  • If possible, test the power cord by connecting it to a different PlayStation 3.
  • If possible, try another AC power cord on your PlayStation 3.
  • If you experienced a power surge, shortage, or a lightning storm in your geographical area recently, this may have affected the PlayStation 3 power supply and the PlayStation 3 may need service.
  • If these steps did not help, the system will need to be sent in for service. Click here for available service options.

[TOP]


Power Light Flashes

  • Turn off the system and reboot it. If your PS3 still will not power on correctly it will need to be sent in for service.
  • Make sure your PlayStation 3 model is made for use in North America. If you own a PlayStation 3 that is made for another region, the power requirements may be different and therefore cause the PlayStation 3 to not power on correctly. Click here to find out the model of your PlayStation 3.

[TOP]


Shuts down after 10 seconds

  • There is an issue with the system that cannot be resolved and will need to be sent in for service. Click here for available service options.