Troubleshooting before sending to PlayStation Service and Repair

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Your PlayStation® consoles and controllers are designed to give you many years of great entertainment. In the event that your PlayStation® hardware does not operate satisfactorily as expected, please follow the troubleshooting suggestions below, before you decide you need to send it in for PlayStation® service and repair. 

What Should I Do First, Before PlayStation® Service and Repair?

​1. Troubleshoot PlayStation Hardware Issues

Here are a few troubleshooting articles to get you started. You can also search our support site to find more troubleshooting articles. 

PS4™  Issues

PS4: Power Indicator Lights
PS4: Manually Eject a Stuck Disc

PS4: Problems Reading Discs
PS4 Troubleshooting Before Service (video)

PS3 Issues

Trouble with PS3 AV Cable Sound / Picture
PS3: System Freezes or Won't Start
PS3: Power Problem Troubleshooting
PS3 Troubleshooting Before Service (video)


DualShock 4 Troubleshooting
PS VR: Troubleshooting Guide

2. Is Your PlayStation® Hardware Covered Under a Retailer Extended Warranty

If your PlayStation® hardware is new, or if you bought a retailer's extended warranty, the fastest way to get the issue addressed is to verify the retailer's return and exchange policy.  PlayStation® in the U.S. and Canada are unable to honor any extended warranties purchased through retailers.

3. Verify Your PlayStation® Hardware is Under Warranty

To learn more about the PlayStation® warranties, please visit the US Support Warranties page

Tried Everything and Your Hardware is Under Warranty?

If you live in the U.S. or Canada, please visit our US and Canada Service and Repair website

If you reside in Europe, you will need to go to PlayStation Support in Europe. For any other region in the world, please use the PlayStation Country Selector to find support near you.  

Review on Date 

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