How to Get Support from PlayStation

« Go Back


Keywordsagent, chat, live, support, live chat, chat support, phone, contact, Live customer service, Chat line, Live chat with sony, Live agent, Live rep, Live help, Phone Support, playstation customer support, playstation customer service, playstation support chat, ps4 customer service,

Here are the primary ways you can get support about PlayStation® products and services.

PlayStation Support Site

PlayStation provides 24/7 support through it's website where you can troubleshoot issues and provides useful information to get you back to your PlayStation experience. Use our search to see what's available.

@AskPlayStation on Twitter

Having issues with a PlayStation product and like to use Twitter? Tweet us @AskPlayStation for assistance with a wide variety of account, console, and peripheral questions.

Tweet @AskPlayStation for Help

  • Basic troubleshooting information

  • Network connection issues

  • How to guides

  • Other general support questions

PlayStation Support Forums

A community support forum driven by knowledgeable community advocates to assist in troubleshooting and resolving issues with PlayStation products. Find or start discussions on any type of problems you might be encountering.

Live Chat with PlayStation Support


  • Monday - Friday, 6AM - 10PM, Pacific Standard Time 

  • Saturday & Sunday 7AM – 8PM Pacific Standard Time

Click the button below to chat one on one with a live support agent. Do not refresh your browser window once in queue in order to keep your spot.

User-added image


Need Support Outside North America?

To access other PlayStation® websites around the world, visit the PlayStation Country Selector page.

Review on Date 

Related Articles

Recovering a Forgotten PSN Account Password

By setting up a security question, you can recover your account password even if you forgot your d...

PlayStation Vue Password Reset

You can easily reset or change your PlayStation™Vue account password (AKA PSN password) from a PS4...

How to Reset Your PSN Account Password

This article will teach you how to change or reset your PSN password with a PS4™, PS3™, PS Vita, o...

Was this Helpful?

Get More Help

Give us a bit more information and we will find results more related to your issue.