How to Get Support from PlayStation

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Here are the primary ways you can get support about PlayStation® products and services

PlayStation Support Site

PlayStation provides 24/7 support through it's website where you can troubleshoot issues and provides useful information to get you back to your PlayStation experience. Use our search to see what's available.

@AskPlayStation on Twitter

Having issues with a PlayStation product and like to use Twitter? Tweet us @AskPlayStation for assistance with a wide variety of account, console, and peripheral questions.

Tweet @AskPlayStation for Help

  • Basic troubleshooting information

  • Network connection issues

  • How to guides

  • Other general support questions

PlayStation Support Forums

A community support forum driven by knowledgeable community advocates to assist in troubleshooting and resolving issues with PlayStation products. Find or start discussions on any type of problems you might be encountering.

Live Chat with PlayStation Support


  • Monday - Friday, 6AM - 10PM, PST 

  • Saturday & Sunday 7AM – 8PM PST

Click the button below to chat one on one with a live support agent. Do not refresh your browser window once in queue in order to keep your spot.

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Need Support Outside North America?

To access other PlayStation® websites around the world, visit the PlayStation Country Selector page.

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