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Warranty Updates for U.S. and Canada PlayStation® Systems

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On May 8, 2018, Sony Interactive Entertainment (“SIE”) updated the terms of its Limited Warranties for PlayStation®4, PlayStation®VR, PlayStation®3, and PlayStation®Vita systems sold in the United States and Canada. SIE implemented two primary changes: 
 
First, SIE limited certain warranty exclusions to instances where damage has occurred. For example:

  • Our previous warranties stated that the warranty does not apply if the product is used with a peripheral that is not supplied or licensed by SIE. Our updated warranties state that the warranty does not apply “to damage caused by” use of the product with an unlicensed peripheral.

  • Our previous warranties stated that the warranty does not apply if the warranty seal on the product has been altered or removed. Our updated warranty states that the warranty does not apply “to damage caused by” opening the product or to damage caused by service performed by someone other than a representative of SIE or an SIE-authorized service provider.  

Second, SIE added language that clarifies and confirms our longstanding practice of providing free return shipping for in-warranty consoles in the U.S. and Canada, and free return shipping for repaired (or factory-recertified) consoles to the customer. SIE long has provided this free, round-trip shipping, but its warranties didn’t specifically say so. Now they do.
 
Regardless of the printed warranty language in the user manual and other materials that were in the box with your U.S. or Canada PlayStation®4, PlayStation®VR, PlayStation®3, and PlayStation®Vita systems, you’re now covered by the applicable updated warranty. Thus, for example, SIE will not decline to provide in-warranty service for these systems based solely on the warranty seal being altered or removed—even if a seal on the product itself says the warranty is void if it is damaged or removed. Of course, the product does still have to fall within the warranty time period.  

Click here to view the updated PlayStation® warranties. The previous warranties can be viewed here.

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